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IT Transformation Projects

Posted by Simon Michie | 24 Jul 2012, 09:32 AM


How can businesses use technology to help drive their organisation forward? That’s a regular question that we get asked. Read our top 5 questions to be answered before starting on any IT project.

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5 tips for adopting ITIL

Posted by Tim Wilkinson | 24 Aug 2011, 09:16 AM


With the ITIL 2011 Editions recently published, I’ve been thinking about what ITIL brings to service management. As Divisional Director of Customer Services at Redcentric, it’s definitely one of the big guns in my armoury.

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Customer service – a big deal for smaller clients

Posted by Stefan Haase | 24 May 2011, 11:42 AM


During my participation in a recent Q&A panel debate at a Cloud Circle Forum event I got a reminder of what many of the large Cloud services providers may have forgotten… the importance of service management for smaller clients. The question, “How do you treat small clients?” posed to the panel by one of the audience members was a stumbling block for the likes of Google, IBM and Microsoft.

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