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More Level 3 woes

Posted by Paul Hone | 4 Oct 2013, 12:43 PM

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Amidst a second outage at Level 3′s Goswell Road data centre, Paul Hone – Redcentric’s Data Centre Manager – sheds light on the damaging effect two UPS failures in six months can have on business continuity. As well as discussing the potential reasons for such an incident, Paul offers tips on how to choose a data centre which avoids these pitfalls.

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Safeguarding your business against telecom outages

Posted by Sean Paxton | 14 Jun 2013, 14:15 PM

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Sean Paxton, our Product Manager of Networks, reflects on what has already been a bad month for telecommunications outages. While accidents do happen, Sean discusses the importance of network resilience and open lines of communication in the face of downtime, offering tips on how to safeguard your business against the effects of such incidents.

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Natwest outages – will the bank face fines for IT failures?

Posted by Tim Wilkinson | 18 Apr 2013, 18:12 PM

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Tim Wilkinson, Divisional Director of Customer Services at Redcentric, relays the latest developments in the RBS downtime saga. With the announcement that the Financial Conduct Authority are to investigate the IT issues which led to the series of incidents last summer, Tim reflects on how an underinvestment in IT can affect business continuity, as well as brand image.

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Hotmail downtime and the need for judicious failover testing

Posted by Paul Hone | 15 Apr 2013, 15:24 PM

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With the cause of the Hotmail meltdown having now been revealed, Paul Hone – Data Centre Manager at Redcentric, reflects on what we can learn. Despite the temperature rise being pinpointed as the cause for concern, Paul also explains the importance of regular failover testing, on full load, to prevent total outages.

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RBS downtime

Posted by Tim Wilkinson | 21 Mar 2013, 15:47 PM

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RBS suffered another major outage this month, seeing card transactions and cash withdrawals fail for a large number of customers following a mainframe outage. Tim Wilkinson, Divisional Director of Customer Services at Redcentric, discusses the lessons we can learn from RBS’s recent troubles, including the importance of an in-house customer service team and the dangers of outsourcing such support.

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Level 3 data centre Goswell Road – more interruptions

Posted by Paul Hone | 18 Mar 2013, 15:53 PM

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Last week, Level 3 Data Centre in London suffered yet another power outage, this time due to a failure on the UPS system that took out customer servers which were relying on the power supply. Paul Hone, Data Centre Manager, discusses Redcentric’s move from this facility into its own state-of-the-art Reading data centre, also offering efficiency and power advice to those looking for a data centre with true power resilience.

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Highlighting the issue of business continuity

Posted by Paul Hone | 5 Feb 2013, 16:57 PM

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This Sunday saw 71,024 fans flood to the New Orleans Superdrome to watch the biggest US sports event of the year, the Super Bowl. And broadcast live in over 180 countries, it is estimated that 100 million people watched the event in total.

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Amazon Cloud outage causes Christmas Eve commotion

Posted by Stefan Haase | 2 Jan 2013, 17:37 PM

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The latest outage affecting Amazon’s Cloud service has again prompted debate about the Cloud’s resilience. While this debate will continue into 2013, can businesses afford to wait for an outage affecting mission-centric platforms and software before weighing up the benefits of low hosting costs against the drawbacks of commercial losses?

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When is a productivity suite not a productivity suite?

Posted by Stefan Haase | 14 Dec 2012, 17:43 PM

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Google Apps announced this week that it would start charging for its Cloud-based productivity suite. Though the meagre sum of £3 per user per month may seem manageable to many organisations, this change comes at a time when Google’s services have already been called into question.

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Big is not always beautiful

Posted by Paul Hone | 22 Oct 2012, 13:11 PM

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Yesterday, Amazon Web Services confirmed that its Elastic Block Storage service went down for a number of hours, which meant that leading websites including Reddit, Pinterest, and payment service Payvment also went down.

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Data loss – not someone elses problem

Posted by Stefan Haase | 28 Aug 2012, 16:10 PM

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It can be tempting to think of data loss as someone else’s problem. With your rigorous IT procedures and compliance policies, it could never happen to you, right? Unfortunately, that’s probably what companies including Visa, MasterCard and HSBC thought – until they had critical business data lost or stolen.

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Megaupset in the Cloud – but should businesses worry?

Posted by Stefan Haase | 12 Mar 2012, 14:13 PM

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“It would be a massive blow if it all got deleted. It would be a massive part of my life just gone”. That was the Newsbeat-reported response of a Megaupload user who lost access to his painstakingly created audio files after the website was shut-down by US prosecutors over illegal file-sharing. The move affected both legal and illegal users alike.

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Backup and recovery: 3 problems and a solution

Posted by Stefan Haase | 1 Dec 2011, 13:06 PM

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74% of organisations are “not very confident” they could fully restore their systems or data after an IT failure. That’s the finding of the recent European Disaster Recovery Survey 2011 sponsored by IT group EMC and based on answers from 1,750 IT bosses in nine European countries.

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Disaster averted thanks to our own IP Telephony service!

Posted by Ian Rhodes | 18 May 2011, 12:13 PM

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InTechnology recently suffered a power outage at its London office, thanks to building work at a major development next door. This would have ‘shut down’ a traditional on-site PBX telephone system. However, our own IP telephony service, Unity, made sure it was business as usual!

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