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Customer support in the Cloud

Posted by Tim Wilkinson | 1 Aug 2013, 13:47 PM

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Tim Wilkinson of Redcentric discusses the importance of good customer support for Cloud services. Outlining the detrimental effect poor customer service can have on business continuity, Tim also highlights what good customer support should look like, including the importance of robust SLAs and 24/7/365 hands and eyes support.

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