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The trouble with telephony...

Posted by Paul Storey | 10 Nov 2014, 10:53 AM

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At a time when businesses are looking to streamline their IT costs, Redcentric's Paul Storey suggest that it might also be time for those same businesses to look at their telephony costs and see how the 'Cloud' can also help to not only reduce costs but provide a better quality of service.

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Talking up a Storm - Part three

Posted by Paul Storey | 22 Aug 2014, 11:55 AM

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In the final blog in this three part series, Paul Storey, Head of Voice at Redcentric, looks at the growing popularity of collaborative tools within the workplace and how it shouldn't be seen as the end of VoIP solutions.

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Talking up a storm – Part two

Posted by Paul Storey | 19 Mar 2014, 18:29 PM

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Cloud-based telephony has been credited as driving unified communications (UC) in today's organisations, but is the reality really so bright, does cloud telephony lack the silver lining? Here in the second of our three blogs, Paul Storey, Head of Voice at Redcentric, considers what companies need to be aware of if cloud telephony is to deliver on its promises.

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Talking up a storm - Part one

Posted by Paul Storey | 11 Mar 2014, 18:36 PM

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Cloud telephony has been credited as one of the driving forces behind Unified Communications (UC), but is the reality really so bright or does cloud telephony lack the silver lining. Here in the first of our three blogs, Paul Storey, Head of Voice at Redcentric, considers the issues with the technology’s business application.

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Improving voicemail password protection

Posted by Ian Rhodes | 25 Apr 2013, 15:01 PM

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Ian Rhodes, Divisional Director of Redcentric, discusses Ofcom’s recent report into the password habits of UK users. The results do not bode well for the security of corporate voicemails, with hackers using advanced software to tap into these voicemails in attempt to hijack the line and make international calls. Ian sheds light on a number of steps businesses should take towards improving their password policies.

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The low-down on Cloud-based telephony

Posted by Phil Dyson | 22 Feb 2013, 16:32 PM

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There are a number of benefits of Cloud-based VoIP, and these go much deeper than just the cost-centric. It is unsurprising then, that businesses moving their traditional, premise-based PBXs to the Cloud are becoming increasingly common. I am a huge proponent of Cloud-based telephony, and would urge sceptical IT directors to cast their eye over the article.

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Importance of remote working in the face of snow

Posted by Phil Dyson | 15 Jan 2013, 17:31 PM

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This week the Met office has issued an ‘amber / be prepared’ warning of heavy snow in the North East, Yorkshire and the East Midlands. How will this affect your business operations? Some extraordinary figures have been circulated since the last bout of heavy snowfall, numbers that will have unsurprisingly worried business owners and management teams ever since. Increasingly, snow and adverse weather conditions cause travel chaos across the UK, with roads often impassable and public transport unusable. The result of this is that staff are unable to get to the office, and can mean that your business grinds to a halt.

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What a day! What a debate!

Posted by Fraser Fisher | 25 Oct 2012, 17:48 PM

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A wide range of CIOs and IT heads joined us at our Redstone Symposium yesterday to hear presentations from some of our partners including Aruba Networks, Brocade, EMC, CommScope, Exinda, Huawei, Lancope and VMware.

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Why enabling VoIP is the smart way to go

Posted by Phil Dyson | 2 Apr 2012, 13:19 PM

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It was disappointing to see that VoIP is being routinely blocked by EU telecoms companies using ‘traffic management’ practices. The practice was revealed/confirmed by EU watchdog, the Body of European Regulators of Electronic Communications (BEREC).

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Voice: not so much a protocol, more a service

Posted by Paul Storey | 11 Oct 2011, 14:13 PM

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An article in CRN argues that many users do not understand the risks of Internet telephony. The author, the CEO of a security consultancy, is right to be concerned about the complexities and potential security risks of Internet telephony and we totally agree that the Internet is riddled with security holes.

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Make yourself at home…in the Cloud

Posted by Phil Dyson | 10 Jun 2011, 14:44 PM

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A recent BBC article highlighted the changing face of working practices in the UK. Citing ‘teleworking’ as the catalyst for fast-paced evolution, the report tells us how the number of people working from home or remotely rose from 14% in 2006 to 46% in 2008…with the trend set to continue.

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Disaster averted thanks to our own IP Telephony service!

Posted by Ian Rhodes | 18 May 2011, 12:13 PM

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InTechnology recently suffered a power outage at its London office, thanks to building work at a major development next door. This would have ‘shut down’ a traditional on-site PBX telephone system. However, our own IP telephony service, Unity, made sure it was business as usual!

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