Manage

Helping you deliver on your promises

We understand the promises you make to your own stakeholders. Whether they are staff, customers, patients, students or residents - we share the responsibility of delivering on those promises. We do this through open communication, accountability and regular reviews.

The development and continued enhancement of client relations is vitally important to Redcentric and is based upon a cohesive set of best practices and processes.

Our approach:

  • Delivers services based on industry standards and best practices.
  • Ensures customer-focused quality service that matches the business needs and user requirements.
  • Engenders robust and reliable delivery of services.
  • Offers well defined points of engagement.
  • Provides end to end service management.
  • Provides service improvement planning and implementation.
  • Ensures ownership of problem resolution - fixing the cause not just the symptom.
  • Ensures the continuity of procedures.
  • Underpins effective incident, problem and change management.