How UK businesses can cut voice and data costs

23 February 2011

InTechnology offers advice to cut expensive phone bills

The need to reduce business overheads has become a growing concern in today's economic climate. While some organisations have been forced to wield the axe on staff numbers, others have chosen to re-examine their outgoings and find alternative, cost effective ways of operating. One way to make significant savings without upheaval is to take a closer look at the cost of calls and lines and the impact this can have on the bottom line.

or many businesses, the phone - whether fixed or mobile - has become commoditised and is a lifeline and key factor in the ability to run a successful business. As a result, service provider charges for voice and data have become a significant cost to the business.

Roy Farrow, telephony product manager at leading hosted service provider InTechnology, explains: "Moving your calls and lines estate can often achieve immediate savings. The deregulation of the UK market has also resulted in much more flexibility in service and tariff charges, meaning the time is right to secure a competitive deal."

"It is now easy to migrate your existing voice estate, and with wholesale line rental (WLR) there is no disruption to the service, no change for end users to cope with and is often accompanied with a significant improvement in service management."

Roy's advice for reducing telephony costs includes:

  • Switch to SIP The switch to SIP trunking is being hailed as a revolution in business telephony and the death knell of the ISDN30. The transition to SIP is 70% cheaper than the equivalent ISDN30 channel cost and suppliers will often incentivise the move by offering further cost reductions.
  • IP Bound Make sure your service provider is able to take your telephony into the IP arena, giving access to cloud services and making it significantly easier and cheaper for staff to work remotely.
  • Get 'cloud-ready' The future is in the cloud, so make sure you're best placed to take full advantage of it. Investigate how your service provider can help you harness all of the cloud's capabilities through your telephony service.
  • Know what you're being billed for Make sure your data records are fully itemised, some service providers offer online portals where you can check records 24/7. Some will also offer you advice and information to help you control the cost of your calls on an ongoing basis.
  • Change with confidence Changing supplier can be a daunting prospect, but it needn't be.

The key points to remember are:

  • What is the support set up like?
  • Are they contactable when you need it?
  • What's the reach of its network?
  • Are they financially stable?