Ecolab case study

Ecolab provides professional cleaning and sanitation systems to organisations across the world. They deliver a range of solutions to promote safe food, maintain hygienic environments and improve operational efficiencies.

The challenge

  • Wanted to centralise its operations
  • Existing telephony system could not scale to meet the required demands
  • Easy to install, learn and use
  • Able to handle faxes

The solution

  • A resilient, reliable and adaptable contact centre solution empowering supervisors and agents
  • Capacity to handle over 40,000 calls per month during the summer pest control peak season
  • Transparent and seamless call logging and reporting for improved KPI and service level monitoring

Why Redcentric

  • Top level support
  • Demonstrated implementation of IPFX system

Industry / Sector



  • IPFX contact centre solution
  • Microsoft Outlook integration
  • Cisco CallManager
  • Cisco IP 7940 phones and headsets
  • IP features including; virtual queuing, preferred agent routing, last agent routing and call monitoring
  • Fax Server
  • Converting faxs into PDF and delivering as emails