Tyco International is a global leader in electronic security, fire detection, protection and suppression systems. Worldwide they have more than seven million customers in commercial and domestic industries.

The challenge

  • Needed to modernise their existing telephone system
  • Wanted a standard platform across Europe
  • They had four separate data networks their Europe locations and one UK dedicated voice system
  • The service was outdated and not cost efficient
  • Multiple provider contracts with various standards and performance

The solution

  • Worked in partnership with Reliance Globalcom  to provide IP telephony in Europe
  • Provided a centrally  managed modern, hosted telephony service
  • Deliver cost-effectiveness through VoIP
  • Created a standard telecommunications platform for Tyco across Europe
  • 24/7 support, 365 days a year

Why Redcentric

  • Redcentric's IP telephony service offered exactly what Tyco wanted
  • Flexible VoIP service
  • Solution can easily integrated phone, mobiles, emails and Internet
  • Able to quickly move phones and offices with ease
  • A single system, simplifying supplier relationships

Industry / Sector



  • Over 2,500 Hosted IP Telephony licences
  • PSTN connectivity across UK and EMEA
  • Analogue lines for legacy non-IP devices
  • Full service including installation, project management and training
  • Managed IP network circuits made from ethernet, leased lines and ADSL
Download the Tyco case study