Midlands Co-op case Study

Midlands Co-op is the second largest consumer co-operative in the UK. With over 200 stores they employ over 8,000 staff and gross sales of more than £749 million. Their primary consumer services are food and non-food retail, travel, funeral services and transport.

The challenge

  • To create a tailored support from the account team
  • Faster response levels if services are interrupted
  • Improve response times when getting lines up and running
  • Improve the line quality

The solution

  • Re-structured account team
  • Agreed upon new service level agreements
  • Increased client communication
  • Systems designed for more efficient and effective reporting and repairing of lines

Why Redcentric

  • Historical client of Evoxus Limited
  • Set up a dedicated team
  • Able to deliver benefits across the board

Industry / Sector



  • Hosted IP Telephony
  • Unity IP Voice for call centre agent
  • ADSL and SDSL broadband connections
  • 10Mb and 100Mb MPLS access circuits and layered VPNs
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