*Please note, from 2nd February 2022 change requests are now known as service requests. Incidents are now known as support requests. You can find service and support offerings by searching in the search bar in SMAX and completing the relevant form. This applies to all existing references within the current Service Definitions.

 

APPLICATIONS

Service Definition Version Effective Date
Managed Database Service For Oracle Service Definition v2.0 02/07/2018

COLLABORATION

Service Definition Version Effective Date
Dubber Call Recording Service Definition v2.1 18/12/2019
Inbound Service Definition v1.7 24/05/2018
Unity Call Reporting Service Definition v1.3 08/05/2018
SIP Trunking Service Definition v2.1 21/06/2018
Lines and Calls Service Definition v4.5 19/04/2023
Unity IP Voice Service Definition v5.4 01/02/2019
Redcentric Microsoft Teams Calling Service Definition v1 03/10/2023
Advanced Cloud-Based Telephony for General Practice Service Definition v1 17/11/2023

INFRASTRUCTURE

Service Definition Version Effective Date
Modern Workplace 365 Service Definition v2.5 15/06/2023
Cloud Workspace Service Definition v2.0 01/04/2021
Backup as a Service (BaaS) Service Definition v5.5 11/08/2021
Recovery Services Service Definition v1.3 30/06/2023
Data Centre Hosting Services Service Definition v3.0.0sg 06/05/2023
Vaulting Services Service Definition v1.0.0sg 05/05/2023
Disaster Recovery-as-a-Service Service Definition v1.1 30/06/2023
Microsoft 365 Support Service Definition v2.4 18/05/2022
Managed Database Service For SQL Server Service Definition v1.3 04/07/2018
Hosted Desktop Service Definition v2.0 06/07/2018
Colocation Service Definition v3.0 06/01/2021
Infrastructure As A Service Service Definition v09 09/10/2023
Managed Server Service Definition v13 16/11/2022
Hosted Private Cloud Service Definition v3 14/06/2018
Customer Managed Azure Service Service Definition v1.1 10/05/2018
Managed Azure Service Service Definition v1.0 14/01/2019
Managed Windows Server on Azure Service Definition v1.0 14/01/2019

NETWORKS

Service Definition Version Effective Date
Healthcare Secure Remote Access Service Definition v6.4 13/09/2022
HSCN Gateway Services v6.0 17/08/2021
Managed IP-VPN Core Service Definition v6.2 14/09/2022
Internet Service Definition v6.0 17/08/2021
Ethernet Service Definition v6.2 14/09/2022
Broadband Service Definition v6.4 14/09/2022
Cellular Failover Service Definition v6.02 14/10/2022
Managed IP-VPN Global Service Definition v5.0 31/05/2018
WAN Insight Service Definition v1.4 09/08/2023
SD-WAN Service Definition v1.2 08/11/2022
Meraki Service Definition v7.1 14/10/2022
Managed LAN Switch Service Definition v6.1 14/10/2022
Secure Remote Access Service v6.3 13/09/2022
IP-VPN Traffic Analyser Service Definition v6.0 17/08/2021
Cellular Primary Service Definition v6.0 23/10/2022
Managed Wireless LAN Service Definition v5.0 31/05/2018
Wireless Guest Access, Analytics & Marketing Service Definition v6.0 17/08/2021
Load Balancing Service Definition v5.0 31/05/2018

SECURITY

Service Definition Version Effective Date
Cyber Security Professional Services v1.0 13/02/2024
Managed Vulnerability Scanning Service Definition v1.0 13/02/2024
Managed Firewall Service Definition v6.3 09/08/2022
DDOS Mitigation Service v1.2 16/05/2023
2-Factor Authentication Service Definition v6.1 01/12/2021

MOBILE

Service Definition Version Effective Date
Unity on a SIM Service Definition v1.5 23/08/2020
Mobile Service Definition v1.2 27/04/2015
Mobile Messaging Service Definition v1.2 16/07/2018

ON PREMISE

Name of Document Version Effective Date
On-premises Maintenance Service Definition 03/2022

MISCELLANEOUS

Name of Document Version Effective Date
Redcentric Master Service Agreement 09/2020
Redcentric Cyber Security Terms and Conditions 02/2024
Data Centre Access Procedure 1.9 02/2024
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