Oracle managed services packages

A list of our standard packaging offerings

Detailed below is a description of our standard packaged offerings. Whilst these give a good overview of what you can expect for differing levels of service, we know every customer has a set of unique requirements to their business. For this reason all of our offerings are flexible and can be modified specifically to your needs, with service levels that mirror your own internal commitments.

Our managed services packages include:

  Silver Gold Platinum
Incident Management      
SLA Management      
Change Management      
Problem Management      
Service Desk & Reporting      
Extended & On Site Support      
Major Change & Release Management      
Service Management      
Business Continuity Management      
System Tuning & Capacity Planning