Oracle managed services packages
A list of our standard packaging offerings
Detailed below is a description of our standard packaged offerings. Whilst these give a good overview of what you can expect for differing levels of service, we know every customer has a set of unique requirements to their business. For this reason all of our offerings are flexible and can be modified specifically to your needs, with service levels that mirror your own internal commitments.
Our managed services packages include:
| Silver | Gold | Platinum | |
| Incident Management | |||
| SLA Management | |||
| Change Management | |||
| Problem Management | |||
| Service Desk & Reporting | |||
| Extended & On Site Support | |||
| Major Change & Release Management | |||
| Service Management | |||
| Business Continuity Management | |||
| System Tuning & Capacity Planning |
