Contact Centre

In today's world customers want rapid and accurate interactions, and organisations want to lower the cost of doing business; reducing their cost per interaction while still learning more about their customers.

The overall customer experience is transformed by contact centre functionality which puts the customer at the heart of the business, not just in the contact centre.

Redcentric offers a range of IP based contact centre solutions that transform customer experience by driving improvements in service quality and availability.

Calling on the full resources of the Redcentric group, we are uniquely placed to deliver integrated solutions that address all the component parts of a complete contact centre deployment, including telecommunications and state-of-the-art applications.

Our service offering includes:

  • Business case consultation and ROI analysis.
  • End-to-end solution offering from Workforce Management (WFM), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), call routing, call recording and analysis, and distributed or virtual contact centres.
  • Product portfolio includes Cisco and IPFX.