IVR

Reduce costs of incoming calls with automatic answering & pre-programmed call flow

Our contact centre IVR (interactive voice response) solutions include live call reports, showing caller positions within the IVR and the number of calls, including progress of calls transferred to other numbers or live agents.

Features and benefits

  • Unlimited inbound line capacity
  • On demand number allocation including 0845, 0800, 0843 and local geographic numbers
  • Conference and transfer facility
  • Group broadcast
  • Option of self build or managed service
  • Third party database and API integration
  • Standard library features such as credit card collection & address capture
  • Menu navigation via DTMF tones
  • Simple web based controls
  • Online reporting
  • 24x7 support

Our contact centre's IVR service can be used as a time and cost reducing technology:

  • To automatically answer incoming calls
  • Taking customers through a pre-programmed call flow
  • Playing pre-recorded messages and reacting to customer responses appropriately
  • Recording voice on demand and speaking responses fittingly

Two build options are available:

  • Self build your own IVR
  • Supply us with text and flow and we will manage the rest