Unified Communications

A Unified Communications solution can transform the way your organisation ultimately communicates, improving both business efficiency and productivity by leveraging technology to deliver enhanced communications. From more efficient collaboration tools, integration with key workforce apps and multiple methods of communicating, Unified Communications provides the tools to respond quickly.

Our Unified Communications portfolio offers a range of Cloud, hosted and on-premise solutions for both the office-based and mobile user: not necessarily a single product but a collection of features that provides a consistent, real-time point of contact across multiple devices.

A Unified Communications solution can be made up of communication services such as instant messaging, presence, voice, mobility features (e.g. single number reach), web and video conferencing, fixed-mobile convergence (FMC), desktop sharing and unified messaging.

Unified Communications converges business communications, giving users control over how they communicate and collaborate with others. Whether you are a mobile worker needing the full business communication ability while out of the office, a mobile sales person wanting to contact an available work colleague for a quick answer via an IM session, or needing to collaborate in real time on documentation with geographically distributed team members, Unified Communications can help deliver.

Features of Unified Communications


Enterprise Telephony

The backbone of any UC solution is to provide enterprise telephony services delivering voice across fixed and mobile devices.


Instant Messaging and Presence

View users’ availability and communicate in real time with both internal and external users, speeding up decision-making and improving productivity.


Conferencing and Collaboration

Audio, video conferencing and collaboration sharing for groups of users.



Accessed across a range of mobile devices enabling flexible working and a consistent end-user experience.

Using our experience and in-house skills, Redcentric designs and delivers tailored solutions that unify existing communications systems with new applications and devices. Whether you are planning a full rollout, phased migration, or looking to evaluate a Unified Communications environment, we can work with you to develop a solution to best fit your requirements.

Redcentric can support you through your voice journey to a Unified Communications solution and can provide different models to suit your business requirements as regards deployment. These include full UC deployment and a hybrid approach, where legacy equipment is integrated with enhanced voice services to provide a Unified Communications solution.  

A business that considers Unified Communications to be the next step forwards may wish to start by conducting a thorough review of end user processes/use cases. This will ascertain which areas of the business will benefit from the introduction of the UC capabilities. Redcentric's experience and expertise is invaluable here. With a number of successful projects already completed, Redcentric has a genuine, detailed understanding of Unified Communications solutions - not just the technical aspects, but also the business requirements and how to assess the return that the new technology will deliver over time.

  • Improve efficiency - Presence technology allows users to see the availability of contacts
  • Improve productivity - UC supports improved productivity through presence, desktop sharing and instant messaging
  • Reduce costs - Lower traditional telephony costs and combine multiple services through a single vendor
  • Reduce latency - Reduce the time and frustration associated with delays in decision-making
  • Reduce carbon footprint - Less travel and lower power consumption help reduce carbon footprint
  • Reduce unnecessary travel - UC promotes multi-level collaboration using voice, video and messaging
Top tips for creating a Unified Communications strategy

How to plan an effective and ensure a successful Unified Communications solution.

Client unified communications strategy

What to consider when planning and the tasks involved bringing it into your business.

Why every CEO should consider Unified Communications

The operational benefits to using Unified Communications.

Unified Communications: The missing link

Webcast looking at the benefits, how Unified Communications can increase efficiency and how to form a strategy.

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