Our commitment to offshore service and service quality

Redcentric has invested significantly in its India operation

Over the last two years we have invested significantly in our India operation in Hyderabad, extending our 24-hour service and remote infrastructure capabilities while also providing an efficient alternative to our 24/7 UK based support.

With almost 70 staff based in Hyderabad - in addition to our comprehensive service teams in the UK - Redcentric is well placed to provide customers with a seamless blend between onshore and offshore capabilities.

Quality focus

You don't have to sacrifice quality when you use offshore services from Redcentric. Redcentric offshore services are subject to the same stringent quality controls as our onshore services:

  • ITIL
  • ISO9001
  • ISO27001

Our comprehensive offshore remote infrastructure management capabilities allow you to choose the right balance between offshore and onshore support for your own business requirements. So whether it's 100 percent offshore with 24/7 support, an offshore/onshore mix, or a blend of in-house and out-of-hours coverage - Redcentric can give you access to the offshore outsourcing services you need.

Seamless link between IT onshore & IT offshore capabilities

At Redcentric we provide a seamless link between IT onshore and IT offshore - allowing us to be even smarter with our project resourcing - and helping to make your IT budgets go even further.

We're continuing to grow our IT offshore team in Hyderabad, not only to strengthen our managed services, infrastructure and applications and business solutions operations, but also to support our own internal IT and sales support activities.

Key Redcentric IT offshore activities include:

  • Remote infrastructure management
  • Helpdesk and service desk management
  • Application, system, network, security, cloud and storage management
  • Specialist development support