Complaints

If for any reason you're not happy with Redcentric's service, you can raise a complaint with any member of our team.

Upon receipt of a complaint from a customer, staff will notify the Quality Manager. Details of a customer complaint is reported and any supporting documentation, such as emails or a letter is registered on our CRM system in the form of a ‘case’ record. The creation of a case record automatically notifies Senior Management via email, including the Customer Relations Manager. The Quality Manager ensures that a case record has been raised and that the Customer Relations Manager is aware of the complaint.

To register a complaint, please contact ISO@redcentricplc.com.