On-Premise Support

Redcentric can provide expert on-premise support and management services for in-house estate infrastructure to protect your business from risk or downtime. Our on-premise support allows customers to focus on their core business without any of the expense of providing dedicated skilled engineering resources and spares to investigate and resolve service issues against a variety of manufacturers’ hardware.

Your IT infrastructure may span multiple vendors, various licence agreements, disparate technologies and devices. The expertise to deal with the on-going maintenance, support and monitoring for your IT if often hard to find - and expensive to retain. Redcentric’s proactive on-premise support ensures that your ICT estate is constantly managed to provide continued availability and the reliability your business needs on a day-to-day basis.

We are able to provide expertise in inventory management, auditing and bespoke contracts on a range of manufacturer equipment including; Cisco, Brocade, Fortinet, Aruba, HP, IBM, Juniper, Avaya, NetApp, Mitel and APC. Redcentric become a single point of contact for all of your IT maintenance and support requirements regardless of the vendor.

Our services are bespoke to each customer, providing SLAs, guaranteed fix times and customer hours of service to suit each business.

Our on-premise services consist of:

Business-only ISP

Incident management

A single point of contact for incidents delivered against one SLA

Fast-installation

Engineer support

An engineer will be sent to your premise if an incident can’t be resolved remotely

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Parts management

We’ll manage the delivery of replacement parts and returning of faulty parts to agreed SLAs

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Contract management

One point of contact for procurement, renewal and management across multiple vendor maintenance contracts

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Service support portal

Online portal to manage, request and see the status of incidents and requests

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SLAs

Bespoke service levels to meet your business requirements and timeframes

  • Simplifies billing and administration
  • Steamlines the complexity of managing multiple vendor relationships and maintenance contracts
  • Increased cost savings through removing the expense of holding stock, consolidating contracts and volume discount when going through one supplier
  • Reduces the need for expensive in-house expertise
  • Budget with greater accuracy
  • Access to expertise to address various ICT issues whilst keeping associated costs low

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