Managed services for your mainframe from Redcentric
Redcentric delivers best of class service on a 24x7 basis with rapid response times with application support services and coverage of the IBM and CA suite of mainframe system products. These services are the most complex form of managed service to successfully deliver, as customers often have no visibility of when they will need support but when they do, they need a quick response by highly skilled staff with in-depth knowledge of their environment.
Software support services
Redcentric's mainframe software support service can be operated off-site from Redcentric's offices as well as from the client site or a mixture of both if required.
Redcentric can offer the service across any required time frame from a standard 8 x 5 to 24 x 7 coverage, either on a full time or part time basis with a stand-by and call out service for out of hours support.
The service will be provided by a 'virtual team' from a pool of multi-skilled resources from within our mainframe system support team, all of whom are Senior Technical Consultants. The use of a shared team enables Redcentric to achieve economies of scale that are offered to you in the form of lower operating costs for the service.
This service will enable you to:
- reduce resource costs and the associated overheads
- ensure the availability of current technical knowledge
- remove the need for technical training
- improve the level of service competence.
- remove the issues of resourcing, such as recruitment
- provide optimum service availability - no sickness and holiday absence
- minimise the need for line management
Redcentric has a team of dedicated mainframe specialists that can provide support for all components of your mainframe environment.
With an average of 20 years experience per consultant, Redcentric is the ideal company to take over the support and development of your legacy systems and all the associated problems supporting legacy mainframe systems can give today's IT management.
Redcentric has a team of mainframe support and development specialists. We can provide support for all your mainframe legacy applications.
We have skills in COBOL, PL/1, IDEAL, CICS, VSAM, batch scheduling and a whole host of standard mainframe utilities with each consultant having on average 20 years plus experience.
We can offer 24/7 application support backed up by our team of database and mainframe infrastructure experts.
If you need to develop your mainframe applications, but don't have the skills in house, we can help you.
All our technicians are trained in ITIL best practices and already proved support to many large blue chip organisations.
Whatever your mainframe requirements, Redcentric can meet them.