Cloud contact centre & telephony

Delivering an exceptional customer service is essential in today's increasingly competitive market - however meeting customer expectations using traditional contact centre technology is proving more and more challenging.

That's where Redcentric can help with our portfolio of next generation cloud-based contact centre software solutions. Whether you're running a major 300-400 seat customer contact centre - or just need a customer service resource to support a specific campaign - we can help with our range of hosted telecoms and cloud-based contact centre services.

Adopting a hosted contact centre approach can help you reduce the cost and increase the profitability of every customer interaction. You get to meet your customer expectations, with services that can be up and running in under an hour, offering the highest levels of availability, reliability and security, and that can integrate seamlessly with your existing online CRM applications and scripting software.

Redcentric's SaaS-based contact centre software solutions include:

  • Redcentric managed cloud contact centre solution - delivering contact centre solutions that work exactly the way your business works and delivered as a total managed service
  • Redcentric contact centre on demand - ideal for smaller organisations or teams, with easy set-up, low risk and accessible pay as you go monthly pricing
  • Powerful contact centre services - from automated outbound dialling through to broadcast dialling and IVR

Redcentric's flexible range of cloud-based contact centre solutions have you up and running faster, and are particularly cost-effective as you only use the contact centre services you actually require. All our hosted offerings are based on Redcentric's robust, scalable datacentre infrastructure, providing you with a powerful platform for your cloud-based contact centre services. To find out how Redcentric's cloud-based contact centre solutions can benefit your business, contact Redcentric.

Managed cloud contact centre

For organisations looking for a comprehensive, secure and resilient hosted contact centre service, Redcentric's managed cloud contact centre solution is the answer.

Cloud telephony

Powerful telephony features for any size of organisation