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Customer service – a big deal for smaller clients

Posted by Stefan Haase | 24 May 2011, 11:42 AM


During my participation in a recent Q&A panel debate at a Cloud Circle Forum event I got a reminder of what many of the large Cloud services providers may have forgotten… the importance of service management for smaller clients. The question, “How do you treat small clients?” posed to the panel by one of the audience members was a stumbling block for the likes of Google, IBM and Microsoft.

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