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Talking up a Storm - Part three


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We have previously discussed the emergence of collaboration within business and the efficiencies this way of working can provide. In the final blog in this three part series Paul Storey, Head of Voice at Redcentric, suggests that despite employees’ increasing penchant for using collaborative tools their growing popularity needn’t spell the death knell of Voice over Internet Protocol (VoIP) solutions any time soon.

As we move into the collaboration era workplace adoption levels of collaborative tools such as Skype and Lync have soared. Just as social networking sites such as Facebook and Twitter have become intertwined in our personal lives, so too has our preference for using presence, messaging and mobility collaboration solutions to improve productivity, simplify collaboration and enhance team work efficiency.

The emergence of these innovative collaboration tools has seen VoIP now become one of the many components in the way in which employees choose to communicate with their colleagues. The speed and ease at which you can send an email or an instant message is all too tempting, especially when you need to schedule a group meeting or set up a conference call. However, collaborative tools can also present a barrier to business productivity if they are not used in the right way, or at the appropriate time.

Is becoming embroiled in long back-and-forth email chains or playing IM ‘tag’ really a sign of progress for a supposedly collaborative and modern business environment? And yet at times we are all guilty of doing it, despite the fact it can often make us busy fools instead of enabling us to complete tasks and resolve issues, quickly and efficiently. How much more would we accomplish each day if we simply called our colleagues instead of sending an IM or drafting a long email to multiple recipients?

Predictions that the wider adoption of collaborative tools will lead to the demise of VoIP are greatly wide of the mark as it remains integral to driving unified communications forward. The reliability and performance levels of VoIP technology has come a long way and can be further enhanced if businesses choose a Quality of Service (QoS) platform which can provide guarantees of bandwidth and latency to ensure it delivers on its promises.

There are now fully hosted and integrated VoIP solutions available on the market which seamlessly interface with tools such as Lync to offer a single application for telephone, email, chat video and conference schedule. While the possibilities of these collaboration tools are endless, they are only effective if you use the appropriate tool, at the appropriate time, for the appropriate task.

So the next time you reach an impasse after sending an instant message or an email, maybe you should consider picking up the phone to get things moving again? Although considered unfashionable by some, VoIP remains one of the key components for overcoming business issues and delays, quickly and efficiently. It’s the way we’ve been communicating for hundreds of years and emerging collaboration tools will never replace it, regardless of their user-friendliness.

Voice is dead, long live voice!



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