Since 2002, Sensical has been providing a variety of IT services such as email hosting, colocation and cloud hosting, to small and medium-sized businesses within the professional services sector.
Sensical set out to find a data centre partner who would be easy to promote to their clients. They had a strict selection process, which included ease-of-access, support, green credentials and on-site facilities, so Redcentric are proud to have become their data centre partner of choice.
We caught up with Stefano Patacchiola, Operations Director at Sensical, to hear his first-hand experiences working with Redcentric .
We had some strict criteria in our selection process. So many data centres have access policies which make visiting a difficult process, but with Redcentric we are able to access our infrastructure at any time we require, which was particularly helpful during the early days of setting up. Also, reducing journey time when there is a fault is critical for our business operation and our clients’ businesses too.
When we first visited the Byfleet data centre, we were impressed by the staff and setup. The kitchen facilities also impressed us. Not all data centres cater for the tech teams to have some food, a cup of coffee, make calls and sit with laptops away from the noise of the data floor. This way we can continue with normal work while still being on-site to do more hands-on work if required.
The same reasons we chose Redcentric also appeal to them: 24/7 access, the location and staff. Green credentials or eco-efficiency comes up as a requirement more and more too. Redcentric’s sites are straightforward to promote and it’s easy to take our prospects round at short notice. We have one client based in Watford who we have put in the Redcentric Byfleet site, as it was quicker for their team members to whizz round the M25, rather than battling through central London traffic.
It's important to us that our customers trust us with their IT systems, not just keeping them online but also providing simple and reliable access. We're proud to be supporting Sensical as they continue to grow.
As we are a reseller, competitive prices and great service are huge factors in keeping our core services at Redcentric. The process of getting carriers, extra cabling and installations is also very easy. We use the Byfleet site not only to host some of our customer-facing services, but also use it as the primary site for our core back-office operations, including our service desk, billing system and control panel.
Accessible, helpful and responsive. We work with other suppliers and we can wait up to three days to gain comprehensive pricing from them, whereas Redcentric get the prices back to us within minutes in some cases. This is exceptionally important when a client may have overlooked an IT requirement within a project and needs a time-critical solution from a supplier they trust.