Acceptable Use Policy

This Acceptable Use Policy applies to all users of Internet Services supplied by Redcentric within Redcentric’s London data centre at Lifeline House, London.

This Acceptable Use Policy is publicly available on this website and is updated by Redcentric from time to time. The latest version is always the applicable version, regardless of any contract start date.

RESPONSIBILITIES OF THE USER

Internet Users must at all times respect and not contravene all relevant national and international legislation pertaining to the use of internet services including, but not limited to, access, content, storage of email addresses and associated email marketing campaigns.

Internet Services customers from Redcentric’s London data centre are responsible for the security of their assigned IP address range. Customers must take the appropriate action to ensure the security of their own networks and ensure that the network cannot be abused at any time or used to attack third parties.

The unauthorised access or use of all types of computer or network resources connected to the Internet is expressly forbidden. This includes, but is not limited to:

  • Passive or non-invasive techniques such as security-hole scanning or bulk email bouncing.
  • Unauthorised attempts by a user to gain access to any account or computer resource not belonging to that user by any method.
  • Unauthorised access, alteration, destruction or disruption, or any attempt thereat of data or services, whether belonging to other Redcentric colocation customers or third parties.
  • Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  • Forging of any IP packet in order to disguise the source.
  • Forging of any part of the header information in an email or newsgroup posting disguise the source.
  • Hosting or advertising of a site deliberately created to look like a third party web site for the purpose of fraud or disclosure of confidential information.
  • Using techniques designed to cause damage to or to deny access by legitimate users of computers or network components connected to the Internet.
  • Generating unsolicited commercial advertising in personal email, email mailing lists or Usenet discussion groups, except where the recipient has clearly indicated a desire to receive such material.
  • Sending bulk email (the same, unsolicited, email content to more than very few addresses), and from sending off-topic bulk postings to large numbers of Usenet groups (‘spamming’). This rule holds whatever the content of the email or Usenet posting, even if it is not commercial in nature.
  • Transmitting, distributing or storing any material in violation of any applicable law or regulation is prohibited. This includes without limitation, material protected by copyright, trademark, trade secret, official secrets act or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat or violates import or export control.
  • Using such internet services to exploit minors, distribute copyrighted or licensed material, or harass individuals or racial/ethnic groups.

CORRECTIVE ACTIONS AND DISCONNECTION

If our London data centre facility becomes aware of a security threat to its own or another network from a Redcentric customer network, or a failure to adhere to the customer’s responsibilities as set out above, then Redcentric will take such steps as Redcentric in its sole discretion considers appropriate to return the situation to secure and normal operation, including immediate disconnection of the customer’s network, without prior notice.

REPORTING ABUSE

Any person or organisation believing it is experiencing abuse originating from an internet address allocated to Redcentric should email us at abuse@redcentricplc.com specifying the abuse, with detailed time-stamped logs. The person and organisation reporting the abuse must be clearly identified, including at least an email address and telephone number.