InTechnology - ahead of the curve for hosted Unified Communications

09 March 2010

Leading communications provider, InTechnology, is ahead of the curve when it comes to Unified Communications - seen by many as the next business imperative.

Available on a pay as you go basis, a Hosted Unified Communications Service can provide businesses with integrated e-mail, instant messaging, presence, shared calendars, shared desktops, video calling, conferencing, and integrated hosted IP telephony.

InTechnology is on stand 218 at UC Expo. Richard Quine, InTechnology's Product Director of Voice & Unified Communications, will be speaking on Hosted UC Communications in the Cloud at 14.30 - 15.00 on 11th March in the Infrastructure & Delivery Management area. Richard will cover the business case and benefits of Hosted UC compared with an in-house deployment.

The goal of Unified Communications is to reduce the time, cost and frustration associated with unnecessary delays in decision making - to bring together all the tools of communication which we use, thereby allowing users to make decisions on how to communicate with each other based on the presence status of their contacts.

Last year InTechnology launched the UK's first Hosted Unified Communications service with fully featured voice on demand. Until that point, fully featured voice had been the missing link. As a result of the company's partnership with Microsoft Gold Voice Specialist Partner POSTcti, customers can now take advantage of a hosted Microsoft Office Communication Server service which is integrated with hosted enterprise class IP telephony service at the desktop. This results in a reduction in unwanted email and voice messages of 50 per cent, in addition to cost savings and a reduced carbon footprint.

It's welcome news to many staff that are overloaded by the sheer number of devices and applications and associated messages and calls. A typical office worker may have a desktop PC or laptop, mobile phone or PDA, office desk phone and instant messaging, all of which are managed separately with multiple contact lists and inboxes. Add to this the constantly increasing quantity of e-mails, phone calls and voice messages to both fixed and mobile devices every day, and you are left with an overworked and frustrated workforce.

High definition online video and conferencing features allow businesses to save costs, time and carbon emissions by offering a high enough quality alternative to face-to-face meetings and conferences. It is estimated that regular business travellers spend eleven days a year on avoidable or unnecessary travel, wasting at least £1,700 per person. Our Hosted Unified Communications service now offers them a viable alternative.

Key benefits of Unified Communications:

  • Eliminating 50% of useless emails and voice messages
  • Greatly reducing communication latency
  • Speeding up the decision making process
  • One inbox, one contact list
  • Speeding up and simplifying your communications
  • People centric and collaboration