IP Telephony & VOIP Services for Healthcare

In Partnership with Polycom

Our IP Telephony solution is a hosted voice platform accessible via the internet or via a private connectivity option, offered on a typical Cloud pay-as-you-use basis with no additional maintenance or upgrade costs.

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Accredited to handle data marked 'Official-Sensitive'

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Connectivity into Internet, PSN, N3 and HSCN networks

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Data sovereignty assured through exclusively UK data centre hosting

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Platform optimised for OFFICIAL and 14 CESG Cloud Security

Unity offers the twin promise of improved performance at reduced cost, an attractive proposition for a health sector under sustained budgetary pressure but still keen to drive efficiencies and positive patient outcomes.

It can provide up to 40% savings on overall phone system costs; it can also eliminate the need for dedicated phone lines, with their attendant rental and service fees; while integration with existing PBXs via SIP Trunks can help sweat legacy assets and make for a more measured migration. Additionally, costs are not just calculated per user but only charged for services actually consumed, allowing for easier budgeting and an elimination of wasteful overprovisioning.

Performance-wise, the flexibility, scalability and functionality of Unity means that it is equally geared to the demands of large health estates and small GP federations. Organisations can expect improved call handling and routing; the rapid processing and prioritising of multiple calls; the breaking down of geographic barriers via web and video conferencing eg accessing remote specialists in a timely manner; the provision of a desktop-style phone experience to remote/mobile users; and a full disaster recovery capability as a standard part of the solution.

Unity is a fast, affordable, quick to deploy route to a communications platform that can transform speed, capacity, usability, accessibility and reach for staff, clinicians and patients – and dial up significant savings while doing so.

For more information on Redcentric’s IP Telephony solution for healthcare please call 0808 164 3515 or email publicsector@redcentricplc.com and a member of the team will be in touch.

“The Redcentric development team were extremely supportive in helping us create useful reports from the call recording system such as how many patients were hanging up without having their calls answered.” As a result of the information gleaned, The Practice Group can now reroute calls to a Patient Contact Centre which answers as the appropriate surgery and books patients appointments.

Commercial Director - The Practice Group

Case Study: The Practice Group

The Pracice Group

When The Practice Group needed a scalable infrastructure to support its strategy for rapid growth it chose Redcentric - and so began a long-term relationship that has delivered more services and underpinned expansion in a textbook example of the benefits of proactive IT partnership. Learn more about how Redcentric have been pivotal to The Practice Group’s success.

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