Advanced Customer Support (ACS) services for Engineered Systems

Incorporate Oracle ACS services to fully realise the value of your Oracle technology investment.

Redcentric's 24/7/365 support services can include Oracle ACS, providing you with a single Support agreement - from assurance and acceptance of the Oracle environment through to expert configuration and advanced monitoring & management of the live environment.

Oracle Advanced Customer Support Services offers mission critical support for Oracle Engineered Systems with services spanning from configuration to monitoring and advanced support. With a dedicated support team, proactive guidance and preventative services, we help maximise availability, reduce risk, and optimise performance for Oracle Engineered Systems.

Benefits of Oracle Advanced Customer Services


High Availability

Help ensure up-time with mission critical support for your complex IT environment.


Optimised performance

Continuously optimise performance with regular reviews and advice.


Reduced risk

Advanced support for Engineered Systems with diagnostics tools and best practices.


Regular performance reviews

Maintain optimum performance levels with regular reviews.

Why Oracle Advanced Customer Support Services?

Seamless data availability, optimal applications performance, and reduced IT risk are critical to business success. Oracle Advanced Customer Support (ACS) Services delivers tailored mission-critical support services to help you maintain and maximise performance of all Oracle mission critical systems. In partnership with Oracle Support and Oracle's engineering teams ACS’ our unique approach to building a collaborative, long term relationship with your IT team provides a highly integrated approach to helping you meet your complex IT requirements.

ACS engineers provide proactive and preventive support using advanced diagnostic tools to help you increase system availability, reduce risk and accelerate ROI across the Oracle stack - applications, middleware, database, servers and storage systems.

Start-up packs

The Start-Up Packs for Engineered Systems, delivered by Oracle Advanced Customer Support Services in partnership with Oracle Consulting, offers a range of services and expertise that maximises the value of your investment in Oracle technology.

Through a lifecycle approach, Oracle specialists deliver an integrated solution designed to accelerate adoption and ensure operational readiness.


  • Start-Up Pack Advisory Service
  • Installation and Configuration Service
  • Production Support Readiness
  • Quarterly Patch Deployment

High Availability with Mission Critical Support

Oracle Advanced Customer Support deliver mission critical support tailored to your individual requirements. From comprehensive solution support to advanced monitoring and fault resolution, these services help maximise availability for mission critical environments.

Accelerate ROI with Production Readiness and Optimisation

Oracle Advanced Customer Support Services helps accelerate return on investment with production readiness and optimisation. Oracle Fixed Scope Services span the entire lifecycle of your solution, you simply choose from a set of fixed price, support packages according to your unique requirements.

Services for Oracle Engineered Systems:

  • Standard System Configuration
  • Standard Software Configuration
  • Performance Review and Recommendations
  • Configuration Review and Recommendations
  • Production Diagnostic Review and Recommendations
  • Patch Review and Installation

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