e-Business Suite Managed Services

Our dedicated Apps DBA managed services team provides a range of services.

Redcentric offers a full range of Oracle support services for Oracle e-Business Suite and associated Oracle Business Intelligence solutions.

Our dedicated Apps DBA managed services team provides the following capabilities and service offerings:

  • Performance tuning
  • Cloning and its automation
  • Implementations
  • Upgrades (from 11.0, 11i to R12)
  • Patching
  • Change management
  • Complex architecture and design
  • Core development (XML Publisher, Workflow, Concurrent Managers)
  • Capacity and maintenance planning
  • Oracle Apps support provided by our team of technical and functional consultants

Redcentric's approach to service delivery is based on over 10 years of experience as a leading Oracle Apps managed services provider and brings the following advantages:

  • Primary DBA is assigned with a backup DBA resource
  • Single point of contact for all technical concerns
  • Primary team of experienced Apps DBAs provide a constant "second set of eyes" for problem determination and resolution
  • Collective intelligence provided by DBA team
  • Clear SLAs, allied to effective service management and reporting, delivered on a monthly basis
  • Routine maintenance performed through the use of proactive monitoring tools and best practices
  • Through global support teams patching and cloning is done during "best time" for clients
  • Technology upgrades are undertaken as part of contract
  • Remote DBA services provided to support BAU activities can free up staff's time for strategic initiatives
  • Services are shared, reducing your TCO
  • Savings of 25-40% can be generated through shared managed services
  • Expert advice on Oracle software license compliance and optimisation as Oracle LMS Partner
  • Practical understanding of technology developments and re-architecture potential (e.g. re-platform, virtualisation and storage backup and replication) can be used to develop more efficient management of Oracle e-Business Suite environments