Managed cloud contact centre

Secure, resilient hosted contact centre services

For organisations looking for a comprehensive, secure and resilient hosted contact centre service, Redcentric's managed cloud contact centre solution is the answer. With our managed cloud-based offering you gain all the benefits of our proven, enterprise contact centre solutions, but also enjoy lower costs, shorter lead times, transparent pricing and 24x7 support as standard.

Our template-driven contact centre solutions and comprehensive services including leased line communications, security and integration skills combine to create an end-to-end Total Managed Service for all your contact centre requirements.

Designed from the start as a hosted offering, our managed cloud contact centre solution is delivered to your precise specification and can be supported with service level agreements tailored precisely to meet your operational and budgetary needs.

Managed cloud contact centre benefits:

  • Template-driven design - for precise configurability
  • Self-service deployment - easy to use and can be up and running in under an hour
  • Business continuity - with comprehensive disaster recovery provision
  • Advanced contact centre services, including full PCI compliance
  • Scalable, with support for up to 400 agents
  • On demand scalability - Redcentric managed cloud contact centre solutions grow with your business
  • No upfront costs - predictable pricing based on per seat requirements, no need for permanent or contract developers, minimal risk thanks to minimal cost exposure
  • Comprehensive integration capabilities - open API encourages connectivity with existing on premise or hosted CRM services and call scripting/dialler services

Proven capabilities:

  • IVR solutions - including automation of credit card receipts and payments
  • Customer-specific administrator, agent and customer interfaces for inbound and outbound campaigns
  • IT Support - comprehensive callout solutions
  • Centralised reception solution
  • Lead generation system
  • Subscription management solution for multi-national contact centre