Move from ageing lines and fragmented telephony to dependable cloud calling with managed migration, continuity planning and Redcentric service assurance.
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THE OPERATIONAL CHALLENGE
Old lines, mixed systems and local workarounds can quickly become difficult to support, secure and justify. Modernising gives you the opportunity to simplify your estate, protect service continuity, and relieve pressure on IT without creating more disruption along the way.
Move from ageing systems to cloud calling. PSTN, ISDN and PBX dependencies can create migration risk and uncertainty.
Map, port and protect important numbers. Critical numbers, call flows, sites and services need to be understood before any change begins.
Design routing and resilience into the service. Customers and teams still need dependable inbound and outbound calling during migration and beyond.
Understand current voice systems, key users, sites, numbers, suppliers, devices, call routing and migration requirements before change starts.
We support number inventory, porting, ownership, critical numbers and the dependencies that can make voice migration complex.
Enable dependable business calling through Teams voice, Unity, SIP trunks and relevant cloud voice capabilities, matched to the customer’s environment.
We configure Interactive Voice Response (IVR), hunt groups, call queues, voicemail, time-of-day rules and routing so calls reach the right place.
We plan migration activity, user readiness, testing, rollback considerations and go-live support to minimise avoidable disruption.
We provide documentation, operational support, resilience planning, access control, patching and service readiness aligned to risk and complexity. Fully PCI compliant telephony.
Built in foundations for enhanced reporting, recording and future service requirements and integrations.
We support your organisation’s ability to take secure phone payments for customers and suppliers with seamless Payment Card Industry Data Security Standard (PCI DSS) compliance.
Discover the customer goals we help organisations achieve every day and how our managed communications services can help you improve experiences, simplify operations and deliver better outcomes.
From first conversation to fully running – in four steps.
Identify the customer’s current voice estate, numbers, suppliers, sites, users, critical call flows and PSTN or analogue exposure.
Shape the right-fit digital voice service, routing, continuity plan, support model and assurance level around the customer’s operating needs.
Manage number porting, configuration, testing, cutover, onboarding and documentation so users and critical services are ready.
Your new voice foundation is supported with clear ownership, service reporting and future-ready options for analytics, recording and assurance.
From queues to quick answers, City View medical practice boosted answered calls by 10.8%
City View moved beyond a four-phone model to a modern hosted telephony service that enables up to 13 staff to log in and handle calls. Teams can now respond quickly to demand, cover absences more easily and direct resources to the busiest lines in real time.
Seven dedicated call routes now connect patients with the right service, including appointments, prescriptions, vaccinations, home visits and test results. Smarter routing has helped balance demand, reduce unnecessary queueing and create faster, fairer access for around 15,000 patients.
Live dashboards, detailed call analytics and accessible call recordings give the practice greater control over performance, staffing and service quality. Managers can continuously refine call flows, strengthen governance and use real evidence to support recruitment, training and complaint resolution.
“ We were able to generate a business case based on the call data and get approval to employ part-time staff to cover the biggest spike in calls during the day. We now have the flexibility to allocate staff to where the demand is. ”
Voice modernisation is not just a replacement exercise. The important work is understanding what must keep working, what risk needs to be reduced and how change should be managed without unnecessary disruption.
Redcentric combines voice capability with managed discovery, number migration, call-flow design, cutover planning, service ownership and assurance so customers are not left to manage a critical migration alone.
We combine proven communications technology from fully accredited partners with Redcentric’s own industry-recognised certifications. So you can trust that every solution is designed, delivered and managed to established standards.
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Transform customer and employee experiences with secure, managed communications.
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Unify your commsTalk to Redcentric about building a secure, managed voice foundation that reduces migration risk, protects critical calling and supports future communications services.
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