Delivering highly available solutions that organisations can rely on to improve productivity and performance.
Supporting your productivity for you to deliver on the promises made to your customers.
Helping organisations to address operational, financial and regulatory challenges at speed.
Create an agile organisation which responds quickly to evolving customer needs and new challenges.
Enabling and empowering organisations to connect, communicate and collaborate.
Deliver the tools your organisation needs to be more productive; allow employees to work more efficiently and deliver far more effective outcomes for your customers.
Enabling business continuity for your employees and customers.
Avoid organisational disturbance retaining service availability under circumstances which would impact your organisation.
Connecting your systems, people and customers with a network that is agile, secure and resilient.
Leverage the scalability, resilience and convenience of the cloud to support your growth and enable innovation.
Helping you to create a more collaborative organisation, delivering a customer experience that sets you apart.
Protecting every part of your organisation while enabling your end-users to securely access the systems and data they need.
Combining experience and expertise to help our customers maximise their investment in technology.
Delivering efficient, secure and flexible IT solutions for the UK public sector, providing significant cost savings, increased productivity and efficiencies.
Align your services to the ever-changing needs of your citizens, patients, students and tenants utilising a range of managed services via the Internet, HSCN or PSN.
Providing connectivity to the health and social care network.
Connect both your IT infrastructure and people securely onto the HSCN network. Drive additional value for your end users and patients with secure remote access, public cloud connectivity and guest wi-fi.
Securely connecting you to the Public Services Network.
Purchase secure network and cloud services with the peace of mind that these meet data protection requirements and operate to the approved government standards.
Redcentric is a managed service provider. We deliver highly available network, cloud and collaboration solutions that help public and private sector organisations succeed.
We underpin our assured solutions with the best possible standards reflected by our accreditations.
Always looking to attract, develop and retain the best possible talent.
Our four UK data centres (Harrogate, London, Reading and Cambridge) provide geographically dispersed, highly secure computing environments, providing the ideal IT foundation for your business.
Working with industry leaders to deliver the best possible managed service to our customers.
We understand the value and are committed to having a positive effect in the community.
Take a look at the latest from Redcentric, our thoughts, news and upcoming events.
Discover more about the technology that can help you succeed through our insightful guides, white papers and videos.
At Redcentric we view support as a key part of the service you buy from us, with the people and processes as important as the technology. Every customer has a technical and customer account manager, ensuring you receive continuing support throughout the lifetime of your contract. Information flow is a vital element of the service. Whether it is during a fault scenario or for scheduling maintenance, our communiques will keep you fully up to date.
Redcentric Service Desk | 0345 120 7070* | support@redcentricplc.com
*The previous 0845 200 2000 number has now been replaced and is no longer active
If you have any questions about Redcentric’s response to COVID-19, please keep up-to-date with us here.
Whether we’re watching your data round-the-clock with ‘hands and eyes’ support, configuring a new firewall for you or installing on-site equipment such as IP phones, you can rely on the highest standards of technical assistance at all times. Of course, things can go wrong too, but with vast experience across the IT & Communications landscape, we’re well equipped to both pre-empt issues, and deal with them quickly should they arise.
Redcentric’s support operations meet the highest industry standards. Our service management processes are based on the ITIL* V3 framework and are fully supported by Gartner-referenced service management tools and process automation. We have fully documented major incident and customer service plans, which detail how we operate both in business as usual scenarios and during major incidents.
If for any reason you’re not happy with Redcentric’s service, you can raise a complaint with any member of our team.
Below are some details about the features and login details.
InForm is our Online Management Portal for services that were previously operated by InTechnology Managed Services (now Redcentric). Inform provides secure web-based access to your services portfolio anywhere in the world. Redcentric provide clients with a range of online tools; all located within our Inform portal. Inform is designed to be your single point of contact for information relating to your services. Inform links directly to our key support systems including the industry leading HP Openview suite.
As well as providing the latest details on the delivery of your services by using InForm you can create and manage service calls, leave feedback for the Support Team. InForm is also the gateway to Service Reports, as well as Info Vista, the market leading network performance reporting tool.
Login to Inform
Features include:
Info Vista is the industry leading enterprise class reporting system giving customer access to detailed information on Network & Data services.
Allows access to:
HP Service Manager is the complete service management tool which completes the implementation of our ITIL methodology.
The myriad of benefits include:
A powerful management tool that enables us to organise and manage complex infrastructures.
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