COMMUNICATIONS & COLLABORATION
Helping you to create a more collaborative organisation, delivering a customer experience that sets you apart.
Helping you to create a more collaborative organisation, delivering a customer experience that sets you apart.
Communication is at the heart of every successful organisation. It is how your people collaborate, how a geographically dispersed workforce connects, and it is how you deliver an exceptional experience to your customers.
We help you to harness the full advantage of modern business communication tools, from the desktop to the mobile, from your remote offices to the boardroom. Enabling smarter working, improving both the productivity and effectiveness of your people, while making you far more responsive to your customers.
Scale and flex your business communications with IP telephony to support call routing and advanced communication features.
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Unify communications across multiple devices and make communication effortless using instant messaging, video and web-based conferencing.
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Centralising you communications to drive a consistent customer experience across your different channels including; web chat, email, social media, SMS, WhatsApp and calls.
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Make use of your existing investments whilst moving towards scalable, cloud telephony functionality.
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Improve customer experience and turn call recording data into actionable insights to understand your callers better, locate information quickly and identify improvements.
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Gain a better understanding of your organisations performance and processes with features such as smart missed call reports, call handling analysis and team performance charts.
Read moreYour teams can be more productive when working closer together, be responsive and more available for your customers. Here are some ways that communication solutions can support you to work smarter:
Support your teams to work collaboratively and deliver projects efficiently; features such as co-authoring documents in real time, instant messaging (IM), video, and voice make it easier for users to share knowledge and experience.
Redirect or enable your employees to have the same number and functionality as a softphone on their desktop or mobile. Create a tailored voice, business continuity plan to support your communications regardless of the situation or location people have to work from.
Enable remote and home working, supporting your customer’s availability to get in touch with the right person, no matter their location, and employees can benefit from a number of economic, environmental and societal benefits.
Extract meaning and create automated actions from your call recording data to save time and increase efficiency, enabling quick decision-making and action to keep customers happy or mitigate risk.
Help your customers get through to the right department. Call routing functionality using IVR, providing callers with an easy, frictionless route to follow, giving them a better customer experience.
Gain greater insight into how your communication processes are working and how you can optimise them to enhance your customer experience. See call traffic and agent activity as well as days and times you receive the most calls, enabling you to adjust staffing levels where required.
We’ve been supporting organisations to overcome challenges, achieve their requirements and drive success.
Taking over 40,000 calls every day, Howdens needed a communication solution to enable remote staff and keep a high-level of customer service.
Barker & Stonehouse gained cost savings and increased network and IP telephony performance by consolidating to a single provider.
Faced with a complex legacy PBX system, Thompson Solicitors needed a communications solution to enable company growth with centralised, integrated system.
We start by getting to understand what call functionality your business needs: if you need to support a better customer experience with more efficient call handling or enable your employees to work more productively together using collaboration tools.
Creating smarter working at the core of your communications solution. We look at what hardware, existing processes and call flows you have in place to introduce efficiencies into your communication solution. As part of the design, we review your current infrastructure and any existing business systems you may need to integrate. Then we ensure that you have the right solution in place with user trials to support adoption rates and usability.
All of our migrations are carefully planned, numbers ported to relevant users and calls flows are routed correctly to ensure your requirements are met and to minimise the impact on your day-to-day business communications.
Communicate effectively now and in the future. As part of the on-going management our service managers ensure that you’re getting the most out of your business communication solution. We regularly review:
The telephony services we have are absolutely critical. If you have poor communications, call quality, and lines that don't work, then we'd lose reputation and business wouldn’t get done. We don't have to worry about any of that with Redcentric.