COMMUNICATIONS & COLLABORATION

Helping you to create a more collaborative organisation, delivering a customer experience that sets you apart.

Communication and collaboration tools helping your business communicate effectively

Communication is at the heart of every successful organisation. It is how your people collaborate, how a geographically dispersed workforce connects, and it is how you deliver an exceptional experience to your customers.

We help you to harness the full advantage of modern business communication tools, from the desktop to the mobile, from your remote offices to the boardroom. Enabling smarter working, improving both the productivity and effectiveness of your people, while making you far more responsive to your customers.

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Hosted IP telephony

Scale and flex your business communications with IP telephony to support call routing and advanced communication features.

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Unified Communications

Unify communications across multiple devices and make communication effortless using instant messaging, video and web-based conferencing.

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SIP Trunks

Make use of your existing investments whilst moving towards scalable, cloud telephony functionality.

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Collaboration

Support your teams to work closely and efficiently through collaboration tools with chat, workspaces and document co-authoring.

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Call recording

Improve customer experience and turn call recording data into actionable insights to understand your callers better, locate information quickly and identify improvements.

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Call reporting

Gain a better understanding of your organisations performance and processes with features such as smart missed call reports, call handling analysis and team performance charts.

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Overcome your communication challenges

Your teams can be more productive when working closer together, be responsive and more available for your customers. Here are some ways that communication solutions can support you to work smarter:

Deliver projects quicker

Support your teams to work collaboratively and deliver projects efficiently; features such as co-authoring documents in real time, instant messaging (IM), video, and voice make it easier for users to share knowledge and experience.

 

Enhance business continuity

Redirect or enable your employees to have the same number and functionality as a softphone on their desktop or mobile. Create a tailored voice, business continuity plan to support your communications regardless of the situation or location people have to work from.

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Why Redcentric Call Recording

Agile working

Enable remote and home working, supporting your customer’s availability to get in touch with the right person, no matter their location, and employees can benefit from a number of economic, environmental and societal benefits.

Understand your customers better

Extract meaning and create automated actions from your call recording data to save time and increase efficiency, enabling quick decision-making and action to keep customers happy or mitigate risk.

More accessible to customers

Help your customers get through to the right department. Call routing functionality using IVR, providing callers with an easy, frictionless route to follow, giving them a better customer experience.

 

Align resources to peak call periods

Gain greater insight into how your communication processes are working and how you can optimise them to enhance your customer experience. See call traffic and agent activity as well as days and times you receive the most calls, enabling you to adjust staffing levels where required.

Discuss your business communication challenges with an expert

Some of our customer successes with communications

We’ve been supporting organisations to overcome challenges, achieve their requirements and drive success.

Howdens Joinery

Taking over 40,000 calls every day, Howdens needed a communication solution to enable remote staff and keep a high-level of customer service.

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Barker and Stonehouse

Barker & Stonehouse gained cost savings and increased network and IP telephony performance by consolidating to a single provider.

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Thompsons Solicitors

Faced with a complex legacy PBX system, Thompson Solicitors needed a communications solution to enable company growth with centralised, integrated system.

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How we work with you

 

We start by getting to understand what call functionality your business needs: if you need to support a better customer experience with more efficient call handling or enable your employees to work more productively together using collaboration tools.

 

Creating smarter working at the core of your communications solution. We look at what hardware, existing processes and call flows you have in place to introduce efficiencies into your communication solution. As part of the design, we review your current infrastructure and any existing business systems you may need to integrate. Then we ensure that you have the right solution in place with user trials to support adoption rates and usability.

 

All of our migrations are carefully planned, numbers ported to relevant users and calls flows are routed correctly to ensure your requirements are met and to minimise the impact on your day-to-day business communications.

 

Communicate effectively now and in the future. As part of the on-going management our service managers ensure that you’re getting the most out of your business communication solution. We regularly review:

  • How people are using communication tools
  • Whether all your users are making use of all the functionalities
  • What actions we can support you with from your call insight data to make further efficiencies
  • The addition of new users or spinning up additional locations
  • How you can enable remote workers
  • Where you are against your communication and customer experience objectives
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The telephony services we have are absolutely critical. If you have poor communications, call quality, and lines that don't work, then we'd lose reputation and business wouldn’t get done. We don't have to worry about any of that with Redcentric.

Why trust Redcentric to deliver your business communication solution

  • An independent provider with carrier-grade communication platforms
  • Our dual 24/7 operation centres assuring your availability
  • Range of communication systems to grow at your own pace
  • Expertise in Cisco and Microsoft technologies allowing us to advice the best route for you
  • 20 years of experience providing managed services
  • A tailored voice, business continuity plan to support your communications in disaster-based scenarios
  • Dedicated account manager to work to optimise your solution

 

redcentric

Redcentric

0800 983 2522 sayhello@redcentricplc.com