SUPPORT AND MAINTENANCE

Our dedicated support and maintenance services are tailored to ensure the seamless operation, reliability, and optimal performance of your technology environment.

IT support & maintenance services

At Redcentric, we understand your need for round-the-clock support and maintenance for your IT and communications infrastructure. As your dedicated partner, we manage the end-to-end solution, swiftly identifying root causes of issues and resolving them proactively to prevent any impact on your operation.

Our support services provide you with a single point of contact, ensuring highly responsive assistance aligned with the SLAs required by your organisation. Trust Redcentric for comprehensive and dependable support and maintenance, empowering your business with continuous and reliable IT operations.

What I’ve particularly liked is that Redcentric shares our view of this as a ‘partnership’. I can speak to everyone in the company – a named account manager, technical engineers, even the Board and the CEO.

The benefits of Redcentric’s support & maintenance

At Redcentric, our capability to provide support and maintenance services across multiple technologies brings significant benefits to our customers. Our comprehensive support and maintenance services include:

With Redcentric, you have a single dedicated team available 24/7, operating under a unified set of SLAs. We take ownership of the issue, regardless of the underlying technology causing it. Our team works meticulously to resolve your issues, leveraging expert-to-expert engagement across all relevant vendors. Trust Redcentric for seamless and comprehensive support and maintenance services, ensuring the uninterrupted and optimal performance of your IT and communications infrastructure.

At Redcentric, our expertise spans your end-to-end solution, encompassing the core infrastructure, network, and end-user devices. This comprehensive knowledge enables us to quickly identify underlying issues, ensuring the smooth running of your systems. Trust Redcentric for expert support and maintenance services that cover every aspect of your IT and communications infrastructure, guaranteeing optimal performance and reliability.

At Redcentric, our Network Operations Centre is fully staffed 24/7 with relevant experts, and our team of engineers is strategically placed across the country to reach your sites within the required time. This ensures that our support and maintenance services are readily available to address your needs, providing comprehensive coverage and timely responses for the optimal support of your IT and communications infrastructure.

At Redcentric, we go beyond merely responding to your needs; we continuously monitor and review your environment. Our proactive approach focuses on prevention rather than cure, ensuring that the support and maintenance services we deliver are fully aligned with the needs and priorities of your operation. Trust Redcentric for a comprehensive and proactive approach to support and maintenance, dedicated to the continuous optimal performance of your IT and communications infrastructure.

Redcentric support & maintenance capabilities

Our support and maintenance services include:

24/7 support desk
SLA driven hardware & engineer to site
Root cause analysis

Proactive monitoring
Service account management
Detailed reporting

Why Redcentric for support and maintenance

We support and maintain some of the most operationally critical infrastructure in the UK, ranging from large retailers through to government departments and healthcare providers. The trust that these organisations place in us is testament to our highly professional, responsive and competent support services.

As your support and maintenance partner you gain the assurance your IT environment is monitored 24/7 and a team of experts is always ready to respond to any issues, quickly identifying the root cause and remediating these with minimum impact to your operation.

Want to discuss your needs

If you are looking for a support partner who can look after some of, or all of your environment, then let’s discuss your needs and we can explore how Redcentric can deliver a positive impact. Simply complete the form and we will connect you with one of our team.