SUPPORT AND MAINTENANCE

We provide you with the benefit of having a single trusted partner to support and maintain your IT and communications infrastructure.

IT Support & Maintenance Services

You are looking for someone who is there 24/7 to look after your IT and Communications infrastructure. A partner who looks after the end-to-end solution and can quickly identify the root cause of an issue and resolve these before they impact your operation.

This is what we do, providing you with a single point of call and delivering you a highly responsive support services against the SLAs required by your organisation.

What I’ve particularly liked is that Redcentric shares our view of this as a ‘partnership’. I can speak to everyone in the company – a named account manager, technical engineers, even the Board and the CEO.

The benefits of Redcentric’s support & maintenance

Our ability to provide support and maintenance services across multiple technologies delivers significant benefits to our customers, including:

Single point of call

With Redcentric you have a single team to call 24/7 who operate to a single set of SLAs. We own the issue regardless of which technology is at the root cause. Our team work meticulously to resolve your issues, engaging expert-to-expert across all relevant vendors.

End-to-end support

Our expertise spans your end-to-end solution from the core, across the network and to the end-user device. This enables us to quickly identify underlying issues to ensure the smooth running of your systems.

Scale to deliver

Our Network Operations Centres is fully staffed 24/7 with relevant experts, and our team of engineers are strategically placed across the country to get to your sites within the time required.

Proactive service management

We don’t just respond to your needs but continually monitor and review your environment, focusing on prevention rather than cure and ensuring that the service we deliver is fully aligned to the needs and priorities of your operation.

Redcentric support & maintenance capabilities

Our support and maintenance services include:

24/7 support desk
SLA driven hardware & engineer to site
Root cause analysis

Proactive monitoring
Service account management
Detailed reporting

Why Redcentric for support and maintenance

We support and maintain some of the most operationally critical infrastructure in the UK, ranging from large retailers through to government departments and healthcare providers. The trust that these organisations place in us is testament to our highly professional, responsive and competent support services.

As your support and maintenance partner you gain the assurance your IT environment is monitored 24/7 and a team of experts is always ready to respond to any issues, quickly identifying the root cause and remediating these with minimum impact to your operation.

Want to discuss your needs

If you are looking for a support partner who can look after some of, or all of your environment, then let’s discuss your needs and we can explore how Redcentric can deliver a positive impact. Simply complete the form and we will connect you with one of our team.

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