Modern work services for secure, productive and connected teams

A modern work service helps organisations create a more secure, productive and better supported digital working environment. That usually includes Microsoft 365, collaboration tools, device management, user support, governance and ongoing optimisation. Redcentric’s service is designed to help teams work effectively from anywhere while reducing complexity for internal IT.

Microsoft 365 gives you the core tools. A managed modern work service adds the support, governance and expertise needed to use those tools well over time. Redcentric helps with everything from migrations and feature enablement to patching, reporting, device management, end-user support and ongoing modernisation.

Yes. Redcentric can support organisations that are new to Microsoft 365, migrating to it, or already using it and looking to improve support, governance, security or user experience. Existing environments are typically reviewed through discovery to identify any gaps against best practice before management begins.

Yes. Redcentric supports migrations from on-premises environments, existing Microsoft 365 tenants and third-party platforms. That can include identity, email, file data, SharePoint, Teams and endpoint management migrations, alongside planning, onboarding and transition support to reduce risk and disruption.

Yes. Redcentric can act as your IT team or as an extension of it. The service can be delivered as unmanaged, co-managed or managed, depending on your internal capability, support model and the level of day-to-day responsibility you want Redcentric to take on.

The scope depends on the service level selected, but it can include Microsoft 365 administration, service desk support, migration support, feature enablement, governance, patching, licence management, monitoring, reporting, device management, access reviews, policy management, end-user support and training. Support is structured across four tiers: Foundations, Enable, Operate and Modernise.

Redcentric supports security and governance through services such as policy management, patching, monitoring, reporting, access reviews, identity controls and compliance-related configuration. This can also include Microsoft Purview information protection, data loss prevention, encryption support, Secure Score monitoring and Defender-based security management where licensing allows.

Yes. Redcentric supports managed desktops, laptops and mobile devices, including onboarding, health monitoring, security best practice configuration, operating system patching and upgrades. The service definition also includes Intune template deployment and policy changes, helping customers manage devices more consistently and securely across their estate.

Redcentric helps customers get more value from Microsoft 365 by combining support, feature enablement, training and governance with day-to-day operational help. That reduces the load on internal IT teams, improves the user experience and gives organisations more room to focus on wider business priorities rather than routine administration and support.

Redcentric provides licence management, usage reporting and optimisation support to help customers improve visibility and control. The service includes reviews of current licences, monthly reporting, optimisation analysis and self-service portal access, helping organisations make better decisions around spend, usage and ongoing Microsoft 365 management.