Make sure customers and colleagues can reach the right person, whether your teams are on-site, at home or on the move.
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THE OPERATIONAL CHALLENGE
Distributed teams often rely on a mix of desk phones, mobiles, Microsoft Teams, cloud telephony and local processes, making it harder to manage communications consistently across the organisation. A unified communications approach creates a more consistent experience for your people, helping customers reach the right person while giving managers clearer visibility across teams and locations.
Extend business voice to supported devices.
Help calls reach the right person or team.
Avoid personal number workarounds.
Enable users to make and receive business calls from supported mobile devices without relying on personal-number workarounds.
Support office, hybrid and mobile teams with the right calling environment for their current estate and user needs.
Use routing, voicemail and call handling rules to improve how customers reach distributed teams.
Support joiners, leavers, number ownership, device policies, access controls and consistent user setup.
Show missed calls, queue pressure, availability and response patterns across teams, sites and service areas.
Help users adopt the service and help managers use reporting to improve responsiveness, resourcing and coaching.
Discover the customer goals we help organisations achieve every day and how our managed communications services can help you improve experiences, simplify operations and deliver better outcomes.
From first conversation to fully running – in four steps.
We map your teams, roles, sites, devices, numbers and workstyles, then pinpoint where customers struggle to reach the right people in your organisation.
Your organisation gets a clear business calling model, with identity, routing, policies, reporting and governance defined around the way your teams work.
Calling, mobile extension, user policies, voicemail, access and onboarding support across agreed user groups are configured to meet your requirements.
Use in-life reporting and service insight to continuously identify bottlenecks, missed demand, resourcing issues and coaching opportunities.
Medivet replaced a complex estate of more than 100 telephony providers with a single, enterprise-grade service across 378 practices and its Watford support centre. Consistent technology, features and support now connect teams across the organisation while significantly reducing the management burden on IT.
Hot-desking, remote-working capabilities and support for desk and cordless phones give colleagues the flexibility to communicate wherever their role takes them. Calls can be routed to the right team, practice or 24-hour emergency hub, helping staff collaborate efficiently and ensuring clients reach the right support first time.
A common platform gives Medivet the benefits of standardisation without forcing every location to work in the same way. Call flows, opening hours and messages can be configured around individual practice needs, while central reporting enables continuous improvements across the wider network.
“We’ve been able to roll out a robust telephony system to a very aggressive timescale, at a rate of 20 practices a week at one point, with very few issues.”
— Matt Lindop, Head of IT Service, Medivet
Hybrid and mobile communication is not only about connecting employees to each other. It’s also about making employees available to customers and giving managers a clearer view of service demand.
Redcentric helps turn distributed communications into a more measurable, managed service by aligning calling identity, routing, policies, reporting, access control and service support around the way teams actually work.
We combine proven communications technology from fully accredited partners with Redcentric’s own industry-recognised certifications. So you can trust that every solution is designed, delivered and managed to established standards.
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Create joined-up customer journeys across every communication channel.
Unify your commsTalk to Redcentric about creating a secure, managed voice communications model for hybrid, mobile, field and office-based teams.
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