Protect your VMware customers beyond 31 March 2027

 

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The deadline is fixed. Your route doesn’t have to be.

Sense-check your VMware route

The routes service providers are taking

There is no single right answer. What matters is choosing a path that protects your customers and gives your business enough time to make the right decision.

So, you need options… here are three routes we’re built to help you make the right decision for your customers and your business.

Get advice on the best route forward

 

Adopt

Continue running existing services while you plan the next step. 

Adopt is the route for providers who need time. It helps stabilise existing estates, ease immediate pressure and avoid customer disruption while you decide whether Consume or Evergreen is the right longer-term move.

Use this route if you need to: 

  • Support existing customers
  • Avoid rushed platform change
  • Ease immediate pressure
  • Create time to make the right decision 

Consume

Use Redcentric Cloud capacity for new or changing workload needs.

Consume is the route for providers who want to keep delivering cloud services without carrying the full platform burden. It provides managed private cloud capacity while reducing internal infrastructure, lifecycle and licensing demands.

Use this route if you need to:

  • Access cloud capacity
  • Support new customer demand
  • Reduce infrastructure pressure
  • Move faster without building everything yourself

Evergreen

Evolve over time through a managed lifecycle route.

Evergreen is the route for providers thinking beyond the immediate deadline. It supports managed refresh cycles, future platform planning and a sustainable service model that can evolve with customer demand over time.

Use this route to:

  • Reduce lifecycle and refresh pressure
  • Align platform change to customer demand
  • Build a longer-term service model
  • Prepare you for the future

We deal with the platform pressure, so you can stay close to your customers 

You have spent years building trust with your customers. Platform change should not put that trust at risk.

Redcentric acts as a supporting layer behind your service. You retain the customer relationship, the service wrap and the commercial ownership. We help manage the platform position, licensing route, lifecycle planning and infrastructure risk behind it.

The estate you run today can remain the estate you run tomorrow. What changes is where the underlying platform risk sits.

You stay focused on

✓
Customer relationships
✓
Service delivery
✓
Commercial ownership
✓
Customer confidence

Redcentric helps carry

✓
Platform development
✓
Licensing position
✓
Lifecycle planning
✓
Infrastructure and security risk

Supporting you to find the right route

The market has changed, but your customers still need continuity.

Navigating the new VMware reality means service providers are facing tough decisions that affect customers, platforms and commercial plans. For many service providers, the immediate priority is not transformation. It is stability. You need to protect customer trust, support existing services and work out your next move without being pushed into a rushed decision.

Redcentric Cloud is designed to support that position. We can help you stabilise your current estate, understand the options available and build a route that protects your customers and your business. We help take the pressure off your teams, supporting service continuity, protecting control where it counts and reducing the platform, lifecycle and security risks behind your service.

Talk to us about your roadmap

 

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How we can help

Maintain customer continuity

Most providers are not looking to disrupt working estates before they need to. Your customers want continuity, not uncertainty.

Redcentric Private Cloud can help you:

  • Continue supporting existing environments
  • Avoid complex hypervisor changes
  • Maintain familiar tooling and operational processes
  • Plan future change at the right pace

The objective is stability first, not rushed transformation. 

Reduce the pressure on your teams

These changes create more work for technical, commercial and customer-facing teams. 

Redcentric can help turn the moving parts into a clearer route forward. We support the platform, licensing and lifecycle position behind your service, so your teams can spend less time managing the foundations and more time supporting customers. 

This helps you: 

  • Give customers a clearer answer
  • Reduce pressure on technical and commercial teams
  • Create a more practical plan
  • Focus on service delivery, not platform noise 

Protect customer relationships

Your customers chose you. That relationship should stay central. 

Our role is to support your position behind the scenes, so you can make customer conversations calm, confident and focused on continuity. 

This helps you: 

  • Safeguard the trust you have built
  • Reduce the risk of customer concern
  • Retain commercial ownership
  • Avoid making change look forced 

Improve commercial and infrastructure certainty

Hardware pricing, licensing changes and lifecycle planning are harder to forecast than they used to be.

Redcentric can help you understand the commercial and infrastructure options available, so you can plan with more confidence and avoid reactive decisions.

This helps you:

  • Improve budget visibility
  • Plan around hardware and refresh cycles
  • Reduce uncertainty around platform change
  • Align customer commitments with a clearer roadmap

Reduce lifecycle and security exposure

Running older environments for longer than planned can create more than an operational headache. It can increase support, patching, assurance and customer confidence risk.

Redcentric can help you create a clearer route forward, so you can continue supporting customers while reducing exposure from ageing, under-supported and unsupported platforms.

This helps you:

  • Reduce the risk of running unsupported infrastructure
  • Improve confidence around patching and lifecycle planning
  • Support customer assurance conversations
  • Align platform decisions with operational resilience

Explore the Redcentric Private Cloud model

Not sure which private cloud service model best fits your position?

Our guided tier selector can help you explore the model that aligns with your priorities, service commitments and cloud maturity.

Find your private cloud fit

Frequently asked questions

Why should we act before 31 March 2027?

31 March 2027 is the fixed deadline, but it should not be treated as the starting point.

Route planning, customer communication, capacity decisions, contract reviews, hardware lifecycle planning and migration activity all take time. Starting earlier protects your ability to choose the route that best supports your customers and your commercial model.

Will Redcentric compete for our customers?

No. You retain the customer relationship, the service wrap and the commercial ownership.

Redcentric supports the underlying platform, licensing and lifecycle position. Customer-facing responsibilities and service boundaries are agreed with you as part of the operating model.

Your customers chose you. Our role is to help you keep serving them with confidence.

Can our existing customer environments continue?

In many cases, yes.

Adopt is designed to stabilise existing customer environments while you assess their support position, security, lifecycle and longer-term direction. The objective is continuity without leaving ageing or unsupported environments without a plan. With changes happening right now, it is best to plan for what’s next rather than have no option when it’s too late.

Can we use more than one route?

Yes.

Some providers may use Adopt for existing customer environments, Consume for new demand and Evergreen for longer-term lifecycle planning. The right combination depends on your customer base, capacity requirements, contract dates and commercial priorities.

What control do we keep?

You retain control of customer relationships, service delivery, commercial ownership and the wider customer experience.

Platform access, support boundaries, operational responsibilities and escalation routes are agreed during route planning, so both teams understand who is responsible for what.

Is delaying only a commercial risk?

No. Licensing and commercial change may be the trigger, but ageing or unsupported environments can also increase operational, security, patching and assurance exposure.

Route planning should therefore consider platform support, resilience and customer confidence as well as cost.

Can we support new customer demand?

Yes.

Consume provides access to Redcentric Cloud capacity for new or changing workloads without requiring you to build and manage every infrastructure, licensing and lifecycle component yourself.

This can help you respond to customer demand while reducing pressure on your existing platform and internal teams.

 

Helpful resources

Use these resources to understand the changes and start shaping your next step.

Understanding the VMware
partner programme changes

Learn more in our guide

Read the guide

Answers to common questions

Access practical answers on customer relationships, continuity, admin access and route planning.

View Q&As

Support session recordings

View the recordings

Watch now

Sense check your VMware position

If you are reviewing your strategy, now is the time to understand your options.

Redcentric can help you maintain service continuity, reduce platform pressure and protect commercial relationships without forcing decisions before you are ready.

Start with a practical conversation about your current estate, your customer commitments and the route that gives you the most control.

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redcentric

Redcentric

0800 983 2522 [email protected]