Meet your new Premier Account Management Team

Improving your service quality for orders, renewals and billing requests

We understand that you want a quick and efficient response to your requests. To improve our service delivery to you, we are introducing our Premier Account Management team who will be handling your account going forward, with the aim of delivering a fast response to your requests.

Instead of a single Account Manager, you will now have a team of six enthusiastic Account Managers, who will be a central point of contact, ensuring you always have someone to contact.


Contact your new team on: | Tel: 0333 091 2014

Oliver Brady

Ben Stead

Bethany Lockwood

Caitlin Beevers

Zach McSwiney

Josh Clamp

What this means for you is:

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All requests will be logged in our central service management system – SMAX to enable us to track progress
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Requests will be handled by the first available member of the team
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You’ll receive an automated response to confirm your request has been logged
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Requests will be assigned to a member of the team who will respond within a day
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We’ll use analytics to evaluate and improve our customer service
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There will be a clear escalation path through to our management team for more complex requests

Contacting your Premier Account Team

To assist us with routing your enquiries to the right place first time, please add to your subject line on your email the nature of your request:

  • Billing
  • Orders
  • Query
  • Cancellations


When we receive your request, you will receive an automated response to confirm receipt and an assigned member of the team will respond to you within a day.

Got questions? Let us know

PAM team form

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0800 983 2522