By prioritising effective communication channels and fostering a culture of collaboration, we aim to elevate your organisational dynamics, making a positive impact on both internal processes and external interactions.
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At the core of every thriving organisation lies effective communication. It serves as the linchpin for collaboration among your team members, bridges the gap in a geographically dispersed workforce, and serves as the conduit for delivering an outstanding customer experience.
Our mission is to empower you in leveraging the complete benefits of contemporary business communication tools. From desktop solutions to mobile interfaces, and from remote offices to the boardroom, we facilitate a seamless integration. Our approach centres on enabling smarter working practices, thereby enhancing the productivity and effectiveness of your workforce. This transformation not only fortifies your internal operations but also positions you as highly responsive to the evolving needs of your customers. Our dedicated focus on Communication and Collaboration ensures that your organisation excels in fostering meaningful connections and delivering unparalleled experiences.
Flexible IP telephony that scales with your business and improves call handling.
Hosted IP telephony
Connect calls, messaging and video in one platform for simple, effective teamwork.
UCaaS Solutions
Bring every customer interaction into one place for a consistent experience.
Omnichannel solutions
Modernise telephony with SIP trunks that connect existing systems to the cloud.
SIP trunk service
Cloud-based calling that’s flexible, scalable and built for modern businesses.
Managed Cloud Telephony
Track performance with clear call data, reports and insights to improve efficiency.
Call reporting solutionsEmpower your teams for heightened productivity through enhanced collaboration, responsiveness, and increased availability for your customers. Explore the myriad ways in which communication solutions can bolster your efficiency, enabling you to work smarter and achieve optimal results.
Integrated voice, messaging and video help teams collaborate effectively across locations and devices.
Cloud-based telephony and softphones help organisations maintain reliable communication during disruption.
Moving from legacy telephony to cloud-based communication platforms helps organisations simplify infrastructure and support modern ways of working.
We’ve been supporting organisations to overcome challenges, achieve their requirements and drive success.
Medivet sought a trusted partner to streamline and modernise its telephony system, ensuring seamless, reliable communication across its expanding network of veterinary practices.
WYCA sought a partner to upgrade their communication systems, integrating with Microsoft Teams for a flexible, cloud-based contact centre to improve community engagement and service efficiency.
City View Medical Practice has been able to deliver many service improvements made possible by their new telephony new solution.
Redcentric’s communication services help organisations improve collaboration, maintain reliable connectivity and deliver responsive customer experiences across voice, messaging and digital channels.
Real-time collaboration tools including messaging, voice and video help teams share knowledge quickly and work together more efficiently.
Softphones and cloud-based telephony help maintain communication during disruption, supporting continuity across locations and devices.
Teams can access communication tools from desktops, mobiles and remote locations, supporting hybrid and distributed working environments.
Call recording and analytics provide valuable insights into customer interactions, helping organisations improve service quality and identify opportunities.
IVR and intelligent call routing help customers reach the right person quickly, improving accessibility and overall service experience.
Communication analytics help identify call volumes, peak periods and agent activity, allowing organisations to adjust staffing and improve responsiveness.
Plan and design communication platforms that support collaboration, reliability and future growth.
Redcentric works with organisations to assess existing communication systems, identify improvement opportunities and design solutions that support modern ways of working across teams, locations and devices.
Protect voice platforms, communication data and user access across your environment.
Our services help organisations strengthen communication security through governance frameworks, secure configurations and proactive monitoring of communication platforms and services.
Maintain visibility and performance across your communication environment.
Redcentric provides ongoing monitoring, incident management and operational support, helping organisations maintain reliable communication services and quickly resolve issues when they arise.
Reliable communication platforms support clinical teams, patient services and contact handling across healthcare organisations and primary care providers.
Secure communication tools help government organisations support distributed teams and deliver responsive services to citizens.
Modern communication platforms connect teams across stores, contact centres and support functions to deliver responsive customer service.
Secure voice and collaboration platforms help legal, financial and consultancy firms support clients and enable flexible working across offices.
Communication platforms support collaboration between development teams and help software providers maintain reliable support channels for customers.
Reliable communication tools help connect teams across sites, supporting coordination between production, operations and supply chain teams.
The telephony services we have are absolutely critical. If you have poor communications, call quality, and lines that don't work, then we'd lose reputation and business wouldn’t get done. We don't have to worry about any of that with Redcentric.
Every organisation’s communication needs are different. Share a few details and our specialists will help you explore the right solution for your teams and customers.
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