Delivering highly available solutions that organisations can rely on to improve productivity and performance.
Supporting your productivity for you to deliver on the promises made to your customers.
Helping organisations to address operational, financial and regulatory challenges at speed.
Create an agile organisation which responds quickly to evolving customer needs and new challenges.
Enabling and empowering organisations to connect, communicate and collaborate.
Deliver the tools your organisation needs to be more productive; allow employees to work more efficiently and deliver far more effective outcomes for your customers.
Enabling business continuity for your employees and customers.
Avoid organisational disturbance retaining service availability under circumstances which would impact your organisation.
Connecting your systems, people and customers with a network that is agile, secure and resilient.
Leverage the scalability, resilience and convenience of the cloud to support your growth and enable innovation.
Helping you to create a more collaborative organisation, delivering a customer experience that sets you apart.
Protecting every part of your organisation while enabling your end-users to securely access the systems and data they need.
Delivering the software your teams need to work smarter from the cloud as a managed service.
Combining experience and expertise to help our customers maximise their investment in technology.
Delivering efficient, secure and flexible IT solutions for the UK public sector, providing significant cost savings, increased productivity and efficiencies.
Align your services to the ever-changing needs of your citizens, patients, students and tenants utilising a range of managed services via the Internet, HSCN or PSN.
Providing connectivity to the health and social care network.
Connect both your IT infrastructure and people securely onto the HSCN network. Drive additional value for your end users and patients with secure remote access, public cloud connectivity and guest wi-fi.
Securely connecting you to the Public Services Network.
Purchase secure network and cloud services with the peace of mind that these meet data protection requirements and operate to the approved government standards.
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Howdens Joinery is a leading supplier of kitchens and joinery to trade customers across the UK. It has over 625 depots nationwide and believes there is scope for 650 in the longer term. Working to tight deadlines, it annually supplies over 200,000 building trade professionals with around 400,000 complete kitchens. In looking for an IT partner to support its 6,500 employees and its stringent data and voice management requirements, it chose Redcentric.
Howdens’ main customers are small local builders installing or renovating kitchens to tight timeframes. As soon as the company’s depots open at 7.30 am, there are large numbers of customers wanting immediate access to the kitchen and joinery products they need that day.
Clive Cockburn, CIO at Howdens, says “Despite our size, we see ourselves very much as a local business, supporting busy customers with local accounts, CAD planning services, quality products – and highly available systems. The immediate availability of supplies and support is a key feature of our service and success. It’s not acceptable for our systems to go down at any point in the busy day.”
When Howdens decided to outsource its network management, disaster recovery backup solution and voice systems to achieve cost and efficiency savings, one of the key requirements was that the chosen supplier would be able to support its exacting demand for a highly resilient, agile and efficient service. It wanted to ensure:
Redcentric has fully supported our aggressive timeframe for efficiency and growth – it’s played a key part in helping us open 30 new depots a year on time and to budget, and we expect to make significant cost savings over the five year contract by using its services.
Howdens chose Redcentric to provide the fast, resilient and cost-effective service Clive Cockburn was looking for. It installed a copy of its production environment in the data centre at Redcentric’s headquarters and has added more racks and servers as needed.
At the same time, Redcentric ensured a well-managed transition from the traditional in-house PBX telephone system to its VoIP service, Unity IP Telephony. Since the initial rollout Howdens has continued to expand the Unity deployment and has brought every office and depot in the company into the same voice network.
The data and voice services are underpinned by Redcentric’s Managed Network Services.
As new offices come onboard, they are absorbed quickly and easily into the fold, enabling Howdens to meet critical time criteria for bringing new depots online.
There are big benefits for us in terms of security and resilience in having data and voice services managed by Redcentric. We know that all our backups are held in a Redcentric data centre and this gives us an important safety net.
Redcentric’s solutions have brought integrated network, data and voice communication and disaster recovery strategies to Howdens. The Redcentric data centre has brought added security along with both capital and operational cost savings, and the underpinning network provides a reliable and resilient core for the company’s voice and data. In addition, with the day-to-day management tasks now outsourced, the IT department can concentrate on frontend activities.
Business continuity: The fail-safe disaster recovery strategy created by the combination of data backed up to the Redcentric private suite and Redcentric’s own backup services means that Howdens’ systems are highly available even in the case of a major company incident or breakdown.
Cost savings: By removing the need to maintain and manage its 500 or so PBXs and by having an integrated service from a single provider, Howdens expects to benefit from significant cost savings.
Budget efficiency: The pay-as-you-go model of Redcentric’s voice and data services means Howdens is not paying for unused space and, as it expands the service, can predict future costs accurately.
Scalability: Extra capacity for all network, data and voice services is easily available for the predicted expansion of depots and for new service offerings to the end customer.
Expert support: The Redcentric data centre is supported and monitored by a specialist operations team 24/7, and Howdens has access to a dedicated account team at any time.
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