At Redcentric we view support as a key part of the service you buy from us, with the people and processes as important as the technology. Every customer has a technical and customer account manager, ensuring you receive continuing support throughout the lifetime of your contract. Information flow is a vital element of the service. Whether it is during a fault scenario or for scheduling maintenance, our communiques will keep you fully up to date.
CONTACTING OUR SUPPORT TEAMS
IMS (Ex InTechnology MS)
0345 120 7070
ISP (Ex Redstone)
0845 200 2000
ICT (Ex Redstone)
0845 606 2222
Big enough to deliver, small enough to care
Whether we’re watching your data round-the-clock with ‘hands and eyes’ support, configuring a new firewall for you or installing on-site equipment such as IP phones, you can rely on the highest standards of technical assistance at all times. Of course, things can go wrong too, but with vast experience across the IT & Communications landscape, we’re well equipped to both pre-empt issues, and deal with them quickly should they arise.
Best practice service management
Redcentric's support operations meet the highest industry standards. Our service management processes are based on the ITIL* V3 framework and are fully supported by Gartner-referenced service management tools and process automation. We have fully documented major incident and customer service plans, which detail how we operate both in business as usual scenarios and during major incidents.