Create more consistent workforce communications, so customers and colleagues can reach the right person, whether your teams are on-site, at home or on the move.
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THE OPERATIONAL CHALLENGE
Distributed teams often rely on a mix of desk phones, mobiles, Microsoft Teams, cloud telephony and local processes, making it harder to manage communications consistently across the organisation. A unified communications approach creates a more consistent experience for your people, helping customers reach the right person while giving managers clearer visibility across teams and locations.
Extend business voice to supported devices, helping employees stay reachable wherever they work.
Help calls reach the right person or team.
Reduce reliance on personal numbers and unmanaged workarounds.
Let users make and receive business calls from supported mobile devices while keeping their personal number private.
Support office, hybrid and mobile teams with the right calling environment for their current estate and user needs. Teams Direct Routing can connect users to external telephone services.
Use managed call routing and voicemail to help customers reach the right person, wherever that employee is working.
Keep user access and number ownership under control as employees join, leave or change roles. Redcentric can also help apply consistent policies across approved devices.
Give managers a clearer view of missed calls and queue pressure. Reporting can show where demand is building across teams or locations.
Help employees use the service confidently from launch. Managers can then use reporting to improve how teams respond to demand.
From first conversation to fully running – in four steps.
We map a clear picture of how your teams communicate, including the numbers and devices they rely on. This shows us where customers may struggle to reach the right person.
We design a business calling model around the way your teams work. This defines how calls should be routed and which policies are needed to keep the service consistent.
We configure the agreed calling service and user access before managing the move to the new environment. We also test the setup and prepare employees to use it.
Once the service is live, reporting helps managers identify missed demand and communication bottlenecks. These insights can guide future improvements.
Medivet replaced a complex estate of more than 100 telephony providers with a single, enterprise-grade service across 378 practices and its Watford support centre. Consistent technology, features and support now connect teams across the organisation while significantly reducing the management burden on IT.
Hot-desking, remote-working capabilities and support for desk and cordless phones give colleagues the flexibility to communicate wherever their role takes them. Calls can be routed to the right team, practice or 24-hour emergency hub, helping staff collaborate efficiently and ensuring clients reach the right support first time.
A common platform gives Medivet the benefits of standardisation without forcing every location to work in the same way. Call flows, opening hours and messages can be configured around individual practice needs, while central reporting enables continuous improvements across the wider network.
“We’ve been able to roll out a robust telephony system to a very aggressive timescale, at a rate of 20 practices a week at one point, with very few issues.”
— Matt Lindop, Head of IT Service, Medivet
Hybrid and mobile communication is not only about connecting employees to each other. It’s also about making employees available to customers and giving managers a clearer view of service demand.
Redcentric brings distributed communications into one managed service, built around how your teams actually work. We help you maintain a consistent calling identity and manage how customers reach employees, with reporting that supports better service decisions.
We combine proven communications technology from fully accredited partners with Redcentric’s own industry-recognised certifications. So, you can trust that every solution is designed, delivered and managed to established standards.
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Unify your commsTalk to Redcentric about creating a secure, managed voice communications model for hybrid, mobile, field and office-based teams.
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