IP TELEPHONY

Managed hosted telephony that connects every part of your organisation.

Hosted IP Telephony Services

The cloud has transformed how telephony is consumed by organisations and we help you to fully benefit from this with our cloud hosted IP telephony solutions. Hosted IP telephony allows you to tap into business grade telephony features such as auto attendant, hunt groups, call queuing and both desktop and mobile options to provide your business with extra agility and productivity, at a predictable monthly cost.

Our IP telephony is already helping healthcare providers deliver a better patient experience, retailers to make cost-efficiencies by connecting across stores and organisations to bring together their geographically dispersed workforce.

Sandwell & West Birmingham CCG
My communications and patient engagement colleagues reported there has been an increase in patients getting through to surgeries in less time than ever before meaning we are responding (as a local NHS) quicker and meeting the healthcare needs of our population more efficiently. Who’d have thought a phone system could have made such a difference to patient care? Thank you!

Create smarter working advantages with hosted IP telephony

The benefits that IP telephony offers over traditional premise-based systems is considerable and include:

IP telephony Improved collaboration

Improved collaboration

Connect every person, across every location, remove geographic barriers with a single cloud-based telephony platform.

IP telephony Greater agility

Greater agility

Instantly scale up and down in line with your needs, take advantage of a hosted telephony platform configured to work how you want to work.

IP telephony Increased mobility

Increased mobility

Giving your users the ability to work from any location and stay connected through seamless integration to their mobile device(s).

IP telephony Reduced risk

Reduced risk

Remove the dependency of your telephony on any single location, leverage the inherent resilience of a secure cloud-based platform.

IP telephony Predictable cost

Predictable cost

Align operating expense to budgets and remove the cost of management. Only pay for what you need on a flexible per user, per month basis.

IP telephony Compliance

Compliance

The ability to log every call, and where required for compliance, record calls.

Get in touch

Need to speak to someone about your specific IP telephony requirements? Get in touch to discover more about the capabilities and benefits that it can offer you.

    Hosted IP telephony capabilities

    Our cloud-based IP telephony solution delivers a comprehensive set of capabilities that include:

    Gain greater control of your calls through your IP telephony desktop management console including:

    • Do not disturb
    • Remote office
    • Simultaneous ring
    • Call forwarding always
    • Call forwarding no answer
    • Voicemail
    • Calling line ID delivery blocking

    Automatically sync your contact information between your IP telephony solution and CRM system.

    Keep your contacts and important information up-to-date and reduce time for your call agents by automatically saving the call and customer details directly into your CRM software.

    By integrating your IP telephony and CRM system you can improve your sales process by providing the information to pitch based on background or provide support with history and previous interactions.

    For sales reps, detailed information about prospects helps them tailor their pitch accordingly. Support agents, on the other hand, need to know every customer’s case history.

    Distribute incoming calls to a central phone number among the members of that group according to a hunting policy. Available hunting policies on our IP telephony solution are as follows:

    • Regular (linear) – The incoming calls to the group start hunting on the first user in the list and hunt all the provisioned users sequentially, until an idle user is found or the end of the list is reached.
    • Circular – The incoming calls to the group start hunting with the user following the last user to receive a call. When the end of the list is reached, the hunting circles back to the first user in the list. The hunting ends when an idle user is found or all the users have been visited.
    • Uniform – The incoming calls to the group are presented with the user that has been idle for the longest time.
    • Simultaneous – The incoming calls alert all idle users in the group. The call is connected to the first user to answer the call.
    • Weighted – The incoming calls alert agents in a pseudo-random fashion according to their relative weight. Agents with a higher weight are assigned more incoming calls than agents with lower weights.

    This IP telephony functionality overlay adds advanced Call Centre functionality to users, driven through a PC desktop application.

    It allows visibility and desktop control of:

    • call handling
    • call queues
    • agent status
    • barge-in and silent monitoring
    • supervisor escalations
    • real time and historic reports
    • access to group and enterprise contact directories

    Auto Attendant (IVR) provides effective fielding and delivery of inbound calls and to the intended destination through interactions with the caller.

    It is reached by dialling an associated telephone number or extension. Once connected, the caller is played a customisable greeting that provides a menu of options to route their call.

    The menu, which is configured by the group administrator, can provide the caller with a number of options as follows:

    • One-Key Dialling
    • Operator Dialling
    • Name Dialling
    • Extension Dialling

    Enable mobile functionality using the IP telephony software application that allows your users to control their telephone service settings from their Windows desktop device or mobile phone.

    Set remote working options using find me / follow me features to redirect users direct dials to alternative number like their mobile.

    Ensure that you’re always accessible to customers. Create a tailored voice, business continuity plan to support your communications in disaster-based scenarios.

    Configure different disaster recovery routing plans in advance, so you can feel assured that your calls can then be diverted to other numbers in real time to support your availability in times of emergency.

    Why Redcentric hosted IP telephony

    We utilise the best hosted IP telephony solutions available in the market, applying them in a way that makes you feel it was designed for you. We host your IP telephony solution in our highly resilient and secure cloud and take care of everything as part of our managed service. By partnering with Redcentric you can benefit from:

    • An independent provider with carrier-grade communication platforms
    • Our dual 24/7 operation centres assuring your availability
    • Range of communication systems to grow at your own pace
    • Expertise in Cisco and Microsoft technologies allowing us to advice the best route for you
    • 20 years of experience providing managed services
    • A tailored voice, business continuity plan to support your communications in disaster-based scenarios
    • Dedicated account manager to work to optimise your solution

    Our expertise in IP telephony is second to none, with our proven platform delivering voice services to over 2,500 customer sites and being the service of choice for organisations such as Howdens, London School of Economics and Hays Recruitment.

    Get in touch

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    Get a quote

    To obtain a budgetary quote for IP Telephony in your organisation and to discover more about the capabilities and benefits that it can offer you, simply complete the form.

      redcentric

      Redcentric

      0800 983 2522 sayhello@redcentricplc.com