Supporting patient‑critical radiology services for 90+ NHS Trusts with resilient managed cloud and communications for 4ways

4ways Healthcare is a leading UK‑based tele‑diagnostics provider, delivering radiology reporting services to NHS Trusts, community diagnostic hubs and private healthcare organisations. With a 16‑year track record of innovation, 4ways works in close partnership with the NHS and its community of over 350 UK‑based GMC consulting radiologists to provide diagnostic reporting across the full spectrum of radiology disciplines.

Its services include elective care, urgent reporting and specialist radiology scans, all delivered to demanding timescales where service assurance and resilience are critical.

 

The challenge – scaling radiology services where resilience and patient safety are critical

As 4ways Healthcare scaled its operations and continued to innovate with new services, it required an IT partner capable of supporting both its strategic growth plans and its operational responsibilities to the NHS.

Key challenges included:

• Ensuring high levels of resilience, where service disruption could impact patient safety
• Supporting increased demand for rapid diagnostic reporting and triage services
• Meeting strict NHS service level agreements for diagnostic reporting
• Adapting to changing NHS network requirements, including the transition from N3 to HSCN
• Enabling new ways of working while maintaining service quality and assurance

4ways needed a partner with deep healthcare sector experience, able to understand that effective service delivery is mission‑critical.

 

 

How Redcentric helped – delivering resilient managed services in response to patient‑critical operating demands

As radiology services scaled and the need for resilience and service assurance increased, Redcentric worked closely with 4ways Healthcare to deliver managed services that support continuity, compliance and dependable service delivery.

Building resilience into diagnostic reporting services
To mitigate the risk of service disruption and protect reporting workflows, Redcentric introduced geographically diverse communications. This reduced reliance on single connections and strengthened resilience for services where availability is critical.

Supporting NHS network compliance and connectivity
Redcentric supported 4ways in transitioning to the Health and Social Care Network (HSCN), enabling secure, compliant connectivity aligned to NHS requirements and supporting continued service delivery to NHS customers.

Enabling faster and more efficient service delivery
To support strict NHS protocols and demanding turnaround times for diagnostic reporting, Redcentric delivered a resilient VoIP telephony solution. This included interactive voice routing, call recording and analytics, improving the efficiency and reliability of initial interactions between clinicians, operations teams and reporting radiologists.

Maintaining service performance during new working models
When operations teams moved to a remote working model, managed voice services continued to support their role as a critical communications hub. Using a combination of hardware and softphone solutions, call handlers were able to maintain urgent services while working remotely.

Supporting governance, insight and continuous improvement
Call recording and real‑time reporting capabilities were maintained to support clinical governance, provide visibility into call volumes during peak periods, and assist with effective resource management.

Strengthening business continuity and resilience
Redcentric provided disaster recovery and business continuity services to minimise disruption to operating workflows and support continuity of service delivery during organisational change.

 

“What we really value is that Redcentric understands the healthcare sector and our NHS customers and that they understand that we are serving public health nationally and that our services impact patient’s lives.”

 

 

Redcentric solutions in detail

Redcentric provides 4ways Healthcare with a fully managed Infrastructure as a Service (IaaS) platform designed to support resilient, scalable delivery of patient‑critical radiology services for NHS customers.

The solution replaces on‑premises infrastructure with a managed production environment.

Key elements of the service include:

• Managed IaaS platform supporting core production workloads and service scalability
• High‑availability architecture, with resilient infrastructure designed to support continuous service delivery
• Disaster recovery capability, with mirrored and replicated production systems across geographically separate data centres
• Business continuity assurance, validated through failover testing to demonstrate operational readiness and support accreditation requirements
• Proactive monitoring and alerts, providing visibility into incidents and enabling faster remediation through the managed services portal.

 

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