IP Telephony

Call Centre workers Omnichannel

Charting the ‘call to contact’ journey

Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...

Woman working remotely using softphone voice

How to create a digital workspace

Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?

FAQs

PSTN and ISDN switch-off

BT’s plan to decommission PSTN and ISDN lines will come into effect in 2025. To get prepared and to future-proof your infrastructure we’ve pulled together some key information you will need to...

Why Redcentric Call Recording

Telephony: an enabler for the public sector

Over the past five years, with the maturing of G-Cloud and the Cloud First approach, and the more recent green light given by Government to the use of public cloud, the public sector, including the...

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