Improving Customer Experience with Voice
Omni-channel communication is a game-changer in handling increasing customer expectations and an increasing number of customer touchpoints.
Omni-channel communication is a game-changer in handling increasing customer expectations and an increasing number of customer touchpoints.
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Is your contact centre rolling with omni-channel or hanging onto multichannel? Knowing the difference can make or break your customer experience and even impact your success. Dive in to find out why...
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
Virtual wards provides patients with remote acute care, creating benefits for patients and staff alike. We look at how technology supports virtual wards.
As of 5th September 2023. communications providers can no longer make changes to their existing WLR estate. Discover what that means for you here
Discover your ideal video conferencing solution after BlueJeans. We help you to explore options, assess your conferencing needs.
Cloud-based telephony offers a whole myriad of benefits. We discuss how the £240m government fund can enable GP's with improved patient care.
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?
BT’s plan to decommission PSTN and ISDN lines will come into effect in 2025. To get prepared and to future-proof your infrastructure we’ve pulled together some key information you will need to...
When looking towards the future and considering how your organisation can thrive, read our tips on reviewing and using technology to thrive
In this blog we look how IP telephony supports agile working by using functionality such as call forwarding and hunt groups whilst working from home.
With Unity on a SIM, you can extend your company’s PBX into your employee’s mobile devices, keeping them connected to your customers. Discover how here.
Over the past five years, with the maturing of G-Cloud and the Cloud First approach, and the more recent green light given by Government to the use of public cloud, the public sector, including the...
Migrating to an IP telephony solution doesn’t have to cause downtime or disruption. Our tips look at how you can migrate to a IP telephony system smoothly. 1. Develop a strategy based on...
There’s no doubt that the advantages of SIP trunking over ISDN30 are being recognised but anecdotal evidence from our customers suggests that many network providers are reluctant to actively sell...
An article in CRN argues that many users do not understand the risks of Internet telephony. The author, the CEO of a security consultancy, is right to be concerned about the complexities and...
2017 will be the adoption tipping point for Bring Your Own Device (BYOD) policies according to a recent Gartner report. In just three years from now we’ll see more employees accessing corporate...