Changes to WLR and ISDN services – What you need to know

In the ever-evolving landscape of telecommunications, it’s crucial to stay informed about the latest developments that might impact your communication services. One such significant change is the recent announcement that communications providers (like Redcentric) can no longer make changes to their existing Wholesale Line Rental (WLR) estate, including ISDN services, as of 5th September 2023. This move is part of a broader industry transition towards more advanced and efficient communication technologies.

But what this means for you and your communication services? We’ll be answering those questions in this blog.


What Is WLR, and why is it changing?

Wholesale Line Rental (WLR) is a service that enables communications providers to offer telephone and broadband services to customers using the traditional copper-based network known as the Public Switched Telephone Network (PSTN). However, this technology is aging and no longer in alignment with the demands of modern communication.

The underpinning technology we use is moving toward a fully digital, all-IP future that relies on technologies like Fibre to the Premises (FTTP) and Single Order Generic Ethernet Access (SoGEA). These solutions offer advanced features, scalability, and future-proofing for communication needs.


The Stop-Sell Announcement – 5th September 2023

As of 5th September 2023, communications providers are no longer able to make changes to their existing WLR estate, including ISDN services.

What’s included in the stop-sell

Line alterations: Any alterations to your existing WLR lines, whether you’re looking to upgrade to a higher speed, downgrade, or make other modifications, are now on hold.

Product Applications and Removals: Changes related to specific product applications or removals are also affected. This encompasses services like broadband packages and telephone features.

Exceptions for emergencies: While the stop-sell announcement places significant restrictions on day-to-day line alterations, there is an essential exception process in place for emergencies. This exception process exists to address critical situations where immediate action is necessary. Examples include cases where a user cannot access emergency services (999), or a line has been ceased in error.


What you should do

Stay informed: It’s crucial to stay informed about these changes and how they might affect your communication services. Keep checking relevant regulatory authorities and we’ll also be providing updates on

Plan ahead: If you have planned to make changes to your communication services, such as upgrades or downgrades, it’s advisable to discuss these with your provider well in advance to explore alternative solutions.

Emergency situations: If you encounter an emergency situation related to your communication services, rest assured that there is a process in place to address such issues promptly. Reach out to your provider for assistance.

Explore alternative technologies: Given the transition to more advanced technologies like FTTP and SoGEA, consider exploring these alternatives to future-proof your communication needs.


The Stop-Sell announcement for WLR and ISDN services represents a significant milestone in the telecommunications industry’s journey toward a fully digital, all-IP future. While it places restrictions on day-to-day line alterations, an exception process ensures that critical emergencies are addressed promptly.

Moreover, it’s important to note that with this transition, we anticipate that price adjustments from BT may be on the horizon. These adjustments are designed to encourage people to make the move from analogue lines to more advanced, cost-effective, and feature-rich digital solutions.

As we move forward, it’s essential to adapt to these changes, stay informed, and explore the exciting possibilities offered by modern communication technologies. Embracing these advancements will not only ensure the continuity of your communication services but also open doors to enhanced features and flexibility for the future.

Related Posts



0800 983 2522