Enhance your call routing with Text-to-Speech
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
In today’s fast-paced business landscape, enterprises are constantly challenged by a myriad of obstacles, ranging from operational inefficiencies to intricate decision-making processes....
It's crucial to stay informed about how government policies, such as the recent Chancellor’s Spring Budget, can affect our technology landscape. Here’s a breakdown of key points from the budget...
In the dynamic landscape of technological advancements, Microsoft has been at the forefront of innovation, with recent financial results revealing a remarkable surge in its Intelligent Cloud business....
How you can use a visual WAN dashboard to track your network performance to support your network availability and business growth.
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.
Our experts explore the intricate cybersecurity landscape of 2024, marked by escalating threats, ensuring leadership support and cybersecurity awareness.
Read about Redcentric's new cloud platform that's delivering increased speeds of up to 25x faster to enable innovation and the future of cloud.
From hyperscale abilities to heightened speeds, this blog looks at the transformative power of VMware Cloud Foundation and why we're using it.
Whatever the business outcome our customers are searching for, all those where IT is the enabler can be accomplished using cloud technologies. Whether a retail organisation is seeking business...
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
The UK healthcare scene is in the midst of an exciting makeover. Healthcare providers in the UK are jumping headfirst into the world of omni-channel strategies to revamp patient care. They’re...
Discover the essential components of cloud governance that help you to control costs, enhance security, and achieve efficiency in your cloud.
Virtual wards provides patients with remote acute care, creating benefits for patients and staff alike. We look at how technology supports virtual wards.
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
With growing digitisation, there’s no shortage of information you can find on the internet. But that’s led to information overload for many. Digesting, understanding and then distilling huge...
We were recently invited to celebrate success at an evening hosted by Megabuyte for 2021/22 award winners and alumni. Redcentric delivered a strong financial performance among its peers throughout the...
A large part of any IT budget today is sent to cloud providers like Amazon Web Services (AWS.) Understanding your cloud bill and learning how to budget for the cloud is a vital concern for you....
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Modern technology is constantly evolving, and there are always new opportunities to delight customers and staff by equipping them with new and improved digital resources. It can be daunting to take on...
Cybersecurity has never been more important, especially for companies that depend on digital workspaces. One study found that cybercriminals can breach the network perimeter of 93% of companies today...
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
The digital workspace movement has been building over the last several years, as companies shifted more of their workloads to software applications and cloud systems. Even if employees were in the...
Events of the past two years have seen the proliferation of the digital workspace. But what exactly is it and how can it transform businesses?
To build an operating model that allows you to respond quickly to business needs, you need to look forward to your roadmap and outside factors. This blog looks at how other customers have built an...
Digitisation, digitalisation, and digital transformation are frustratingly similar to each other, and – unfortunately for you – digital transformation is so important to the future of your...
Redcentric is honoured to announce that they have been named in Cloudtango’s 2022 Top Enterprise Global100 MSPs. These prestigious lists recognise the top performing Managed Service Providers (MSPs)...
Microsoft has created the New Commerce Experience which is a change to their subscription model. Read about these changes and your new options here.
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?
Demand for cloud computing services is growing rapidly and is expected to make up 14.2% of global enterprise IT spending by 2024. According to Gartner, spending on public clouds last year reached...
In this article, we’ll show you how healthcare professionals can access vital HSCN data remotely, without sacrificing on IT security.
A cloud migration is not a project to be run in isolation; this is a business transformation. Discover how to plan a successful migration here
Public clouds are one of the most recognised models of cloud computing today. They’re an efficient and economical way to pool tech resources and infrastructure in a virtualised environment. Those...
Hybrid things are valuable because you get the best of both worlds. A hybrid car is better for the environment but has the performance of a petrol car. A liger has the majesty of a lion but the...
Digital transformation is essential to the future of your business for a number of reasons, foremost among them: it’s central to improving your customer experience. Ultimately, you’re in the...
There are lots of options when choosing a cloud platform. We look at some of the reasons you should consider a managed cloud provider.
The uncertainty caused by Covid is now very much an ongoing feature of business life for many. Covid has meant we have come to rely on a whole host of technologies that were once perceived as...
Technology is reshaping healthcare and changing how we look at and manage patient care, clinics, and medical facilities. Investment in healthcare technology is growing rapidly and is predicted to...
Interview with Tim Wilkinson We’ve been championing continuous improvement internally within Redcentric for many years now, so I’m really delighted to be talking to our customers about the launch...
In a time where digital disruption seems to be constant, the need for business to embrace all things digital is accelerating. Companies understand that data, technology, and analytics are key to their...
Climate change presents one of the biggest environmental challenges our species has ever seen and as the impact is increasingly felt, it is becoming increasingly important for us all to reduce...
Businesses are putting a lot of pressure onto IT teams to deploy new digital technologies which can provide staff and customers with the best possible experience. At the same time, you’re...
Remote work is evolving, not least because of Covid-19. From tech to healthcare, everyone's doing it. This article explores the future of remote working.
As companies come out of their fully remote working situations, many people wonder what their work lives will look like going forward. Will companies stay fully remote, or will they adopt a hybrid...
Working remotely is convenient, but remote employees may unintentionally put your company’s data and networks at risk. Unsecured wi-fi connections, unattended computers, and data breaches are...
Digital transformation is revolutionising UK healthcare. This guide explains its challenges, benefits and how it may help your organisation.
Your ability to access systems, applications and data at all times gives your customers confidence. Discover how a VMware cloud verified partner supports that.
How can legal firms drive additional value from their Microsoft Teams investments? We look at overlaying new capabilities to optimise productivity, client service and revenues.
Bringing your business up to speed with technology requires careful planning. This guide will explain how to execute a digital transformation successfully.
The retail sector is increasingly focused on adding value, building resilience and delivering innovation, we look at why MSPs are an attractive option for retailers.
The outcomes you might be seeking with digital transformation could be process optimisation, cost reduction or business continuity. But how do you overcome your challenges to get there?
Discover how you can use the Cisco Webex application to give you the flexibility to use Microsoft Teams for both internal and external calls.
When looking towards the future and considering how your organisation can thrive, read our tips on reviewing and using technology to thrive
During the global pandemic we look at how some organisations have been using technology to survive and set themselves up to thrive
More data means more energy consumption. With every search, selfie and online purchase, we are (directly and indirectly) consuming energy. How much really depends on the efficiency of the services in...
A number of retailers are proving immensely resilient, all with a ‘bricks’ back story but a more recent history of strong digital transformation
Office downsizing requires a complete overhaul to a company’s work environment, including your IT. Even though it requires extensive planning before making the move and causes significant...
How are other organisations using cloud to drive efficiencies and supporting their customers to deliver the services they need.
Users want to work within a single interface across different devices for calling, messaging and meetings. Read how collaboration helps teams.
Organisations are becoming technology enabled to create the agility necessary to overcome the challenges of digital disruption. Read more here
Every company needs to backup their system since it’s the only line of defence against several threats that can corrupt or invalidate your data, but you need to make sure your backup is capable of...
There is a growing buzz around SD-WAN as a network solution. It brings considerable benefits for some use cases but it isn’t a silver bullet for networking.
A managed service provider (MSP) is a company that manages a range of IT services and infrastructure on behalf of an organisation. Read more here
Technology is constantly evolving, and with 5G and quantum computing on the horizon, companies need to have a road map ready to incorporate these technologies when they become available. We take a...
Its important for remote workers to be able to access their data and applications. How do we ensure that they can do this quickly, easily and securely?
How are Call2Teams, PTSN capability from within MS Teams, helping organisations? We asked our customers their five key benefits.
A Buyers guide to managed network services. The key things you need to consider when investigating investing in managed networking for your business.
Here are 3 benefits of SD-WAN that can help you deliver a great user experience and at the same time, help you prepare your network for the future.
Are you thinking how your existing network provision can work harder or smarter? 8 signs you may need to integrate SD-WAN into your network strategy
Hybrid cloud is one of the cloud leading approaches, but managing these environments can get very complex. Our tips look at ways of managing hybrid cloud.
Achieve the full potential and value of cloud solutions. We look at different objectives and how your cloud strategy supports them in different scenarios.
With Unity on a SIM, you can extend your company’s PBX into your employee’s mobile devices, keeping them connected to your customers. Discover how here.
Give your O365 users a Microsoft Teams PSTN calling function with Call2Teams™. There’s no doubt that Microsoft Teams has been a...
It’s fair to say that Covid-19 is probably the biggest stressor to hit business and society in peacetime. But whereas a decade ago the widespread call to work from home would have resulted in...
Secure remote access to HSCN services and data provides clinicians critical information to support them to make informed decisions on the move. Get your questions answered below on HSCN secure remote...
January 2020 may have marked the end of support for Windows 7 but FOI requests released the same month show that a staggering 46% of machines in the NHS are still running the OS, this despite the...
For the last two years people have been transitioning from N3 to HSCN and at the same time, replacing the overlay services they took. With the BT bridging gap from N3 to HSCN collapsing in August...
Desktop as a Service (DaaS) allows organisations to provide their employees with a virtualised desktop environment to any device, with the data and systems hosted from the cloud. This article looks at...
When Cloud collaboration happens in an unregulated environment that can’t be audited, where intellectual property can’t be protected, and where data and network security can’t be guaranteed,...
We have the skills, the experience and the ability to deliver a ‘best fit’ meeting and collaboration solution for your business. Since the word ‘Skype’ became a slang term for a video call and...
Platform as a Service (PaaS) is best visualised as sitting in the middle of a three-tier Cloud computing pyramid that also comprises IaaS (Infrastructure as a Service) and SaaS (Software as a...
Have a Vision Before you even get to define your business case, proactively engage with your end users to understand how they work today, find out what’s important and how the introduction of a...
For well over a decade, outsourcing tried to take a foot hold, but only over the last two to three years, things have matured, most notably with providers presenting us with stronger, more compelling...
Following the acquisitions of Outlooksoft and Business Objects in 2007, SAP have recently announced a revised go-to-market offering for Planning, Budgeting and Consolidation. As a result of this,...
2017 will be the adoption tipping point for Bring Your Own Device (BYOD) policies according to a recent Gartner report. In just three years from now we’ll see more employees accessing corporate...
According to market analyst company, The 451 Group, the market for virtualised desktop environments (VDI) is estimated to reach $5.6billion by next year. With the ability to provide high performance...