Omni-channel contact centre
Provide a fully cohesive communication experience. With new communication channels opening up, customers are now communicating using multiple methods to interact with your teams. This can create different systems for notes and a disjointed, poor customer experience.
Streamline your new digital communication channels to usher in more handling efficiencies and a better customer experience. Omni-channel brings together your call, social, chat and email communication channels allowing you to transform your communications.