Drive business change and efficiencies through digital transformation.

Supporting you to transform and manage your mission critical infrastructure

Solutions driving digital transformation will support your organisational objectives, increasing your ability to respond at speed, drive a consistent quality of service, ensure high levels of security and availability for your customers and employees, expand your capability to meet changing and future customer requirements and ensure your business continuity.

Resilient, high-performance connectivity and cloud computing solutions have allowed businesses worldwide to deliver on the promises of process efficiency, automation, cost efficiency and more through the adoption of cloud computing, collaboration tools, big data, omnichannel,machine learning and artificial intelligence (AI) solutions.

We’ve helped many businesses with their IT transformation journey, including:

What is digital IT transformation?

IT transformation is the application of technology to improve business outcomes. It could be argued that digital IT transformation is a journey that every organisation is on. Depending on where you are in your journey, digital transformation could mean the introduction of new technologies to transform traditionally manual or labour-intensive workflows.

For more digitally mature organisations it could be the replacement of existing technology to generate incremental gains in performance. The further down the road you are, the better positioned you are to differentiate your business and reap the benefits of digital agility and maturity.

Digital transformation is the use of technology to transform the way people, process and place interact to create business efficiencies.

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Become more agile, collaborative and customer focused. Innovate and build new applications and systems that can be integrated quickly, using a cost-effective pay-as-you-go model.

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Transform your communications internally and for your customers. Bring together your comms channels and layer call analytics and AI to create efficiencies based on your call data and handling.

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Application modernisation

Application modernisation

Modernise your applications to deliver greater agility and efficiency. Reduce the resources required to run your applications and improve the uptime for your end users.

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Transform securely. Enable your end-users to innovate whilst monitoring security threats, remote patching and reducing vulnerabilities across every part of your IT environment.

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Redcentric has played an important role in helping us to design and develop our infrastructure and have helped us set up our cloud-based services, which provide the foundation for us to be flexible and innovative and support different ways of delivering education for students.

Process optimisation is inexorably linked with efficiency, and the drive for efficiency is a core objective for business operations. Optimisation is often synonymous with automation but can range from incremental process improvement to a fundamental change.

Process change is a common basis for point-solutions and digital transformation projects that are designed to address a specific business challenge.

No discussion about digital transformation solutions would be complete without mentioning cost efficiency. A core consideration for all business strategies and projects, cost reduction itself can be the desired outcome. Technological innovation has always been used to drive down the cost of operations or the total cost of ownership, whether through direct or indirect cost efficiencies.

Data or systems security remains a key priority for organisations. With the increased demand for hybrid working models, organisations are having to manage a disparate workforce and ensure their data and systems remain secure whilst protecting themselves from significant growing malware and phishing attacks as cyber criminals seek to exploit vulnerabilities.

Arguably the most dominant driver for change is the desire for organisations to be able to react quickly to changing market conditions. Agility not only enables businesses to take advantage of rapidly emerging opportunities, but also allows them to respond quickly to potential threats and mitigate the short-term risks associated with change.

Whilst technology has the potential to replace some manual tasks, its long-term advantage comes from augmenting workforce activities. Nowhere has this been more evident than in the rapid adoption of collaboration solutions, supporting mobility, cloud computing and remote working. Technology allows organisations to overcome the geographical barriers of a dispersed workforce, delivering powerful collaboration tools.

Digital IT transformation is as much about improving customer outcomes as it is internal process efficiency. Improving the customer experience, and therefore satisfaction, is proven to lead to loyalty and advocacy; both essential for long-term profitability.

In a global economy, one thing customers are not short of is choice. IT transformation solutions can help make the customer experience more seamless, frictionless and intuitive. The ability to provide a consistently excellent customer experience can be a significant point of differentiation in a commoditised market.

User-centric technology has emerged as a priority in recent years. As consumers, employees have become accustomed to applications that place ease of use at the centre of the experience. Business applications need to be simple at the point of use and enable employees to do what they do best, better.

Those organisations that have failed to implement technology in the right way suffer from poor employee morale, low productivity and high churn rates, adding significantly to the cost of operations.

In markets where it is difficult to create clear points of differentiation, technology can play a crucial role in establishing or maintaining a competitive edge. IT digital transformation solutions can support business agility, helping them to be first to market with new initiatives and process optimisation can generate improvements in customer experience and cost efficiency.

Consistency of output is essential for quality control. For many industries, process automation is used to ensure not only improvements in productivity, but consistency and auditability. For repetitive, unskilled tasks, automation can eliminate the risks associated with human error; whether the workflow be part of a manufacturing process, order entry or inventory management.

Maintaining “business as usual” in the event of any service-affecting incident is essential. Eliminating a single point of failure within a system can prevent the short-term loss of business-critical systems, but continuity is measured in more than RPO and RTO metrics. Continuity also means the ability to rapidly adapt to external influences and maintain quality of service in the face of long-term disruption.

Continuity is both prevention and recovery. Agile systems can insulate an organisation from the negative impacts of unexpected events, whether localised or global in nature.  In the event of a compelling, single event that results in a disruption of service, digitally advanced organisations are able to recover quicker.

Transform the way your organisation uses technology to succeed

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    How to measure digital transformation progress

    In a time where digital disruption seems to be constant, the need for business to embrace all things digital is accelerating. Companies understand that data, technology, and analytics are key to their...



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