Origin Housing is a prominent provider in the affordable housing sector, managing over 7,800 homes across London and Hertfordshire. As a registered social landlord, Origin is dedicated to improving the lives of its residents by providing essential care and support services tailored to the needs of vulnerable populations, including individuals with learning disabilities, the elderly, and others facing various challenges.
Origin Housing employs staff focused on delivering community services, who need reliable access to desktop applications for administrative tasks related to their work. With a workforce characterised by high turnover and short-term contracts, a straightforward and efficient IT solution is vital for enabling staff to concentrate on their core social care roles.
While Origin’s main headquarters is located at the Eversholt site in London, most of their sites are smaller offices set within various residential areas, which often include designated rooms within residential properties or small sites dedicated to delivering care services.
We’ve had a long-standing relationship with Redcentric, which allows us to work together co-managing our services so that we can retain some control and oversight. We’ve worked out the best way to get things done and that’s what we value. Support when we need it, but we can retain light touch management wherever we want to maintain visibility of our services.
Origin faced the challenge of an aging network infrastructure that was no longer fit for purpose, prompting the need for a comprehensive upgrade. The specific requirements included:
Redcentric responded to these challenges by delivering a robust, secure, and high-performance network solution with built-in resilience and fault tolerance. The solutions included:
Redcentric’s team has been consistent, and we value that consistency in our relationship and our points of contact. There’s an openness to improving things when we need to. We’ve got a level of flexibility in how we manage our services, and we trust Redcentric to proactively deal with any problems that arise and whenever we come to them, we can rely on the team to work hard to solve them. Most organisations are only as good as their engineers, and I’m pleased to say that currently we’ve got a very good set of engineers working with Origin who are really knowledgeable.
The revamped network infrastructure provided by Redcentric has delivered multiple benefits:
“Working with Redcentric has enabled us to achieve a network design that is not only fit for purpose but anticipates future needs. Their strategic input has been invaluable in ensuring that our network is resilient, secure, and capable of supporting our diverse and dynamic operational needs.”
– Dave Sophocleous, IT Infrastructure Team leader, Origin Housing
The close partnership between Origin Housing and Redcentric has established a reliable and efficient network infrastructure that not only meets the current technological demands but also provides a foundation for future growth. Origin has significantly enhanced operational capabilities in the social housing sector, enabling it to better serve its communities and fulfil its mission.
