Delivering highly available solutions that organisations can rely on to improve productivity and performance.
Supporting your productivity for you to deliver on the promises made to your customers.
Helping organisations to address operational, financial and regulatory challenges at speed.
Create an agile organisation which responds quickly to evolving customer needs and new challenges.
Enabling and empowering organisations to connect, communicate and collaborate.
Deliver the tools your organisation needs to be more productive; allow employees to work more efficiently and deliver far more effective outcomes for your customers.
Enabling business continuity for your employees and customers.
Avoid organisational disturbance retaining service availability under circumstances which would impact your organisation.
Connecting your systems, people and customers with a network that is agile, secure and resilient.
Leverage the scalability, resilience and convenience of the cloud to support your growth and enable innovation.
Helping you to create a more collaborative organisation, delivering a customer experience that sets you apart.
Protecting every part of your organisation while enabling your end-users to securely access the systems and data they need.
Combining experience and expertise to help our customers maximise their investment in technology.
Delivering efficient, secure and flexible IT solutions for the UK public sector, providing significant cost savings, increased productivity and efficiencies.
Align your services to the ever-changing needs of your citizens, patients, students and tenants utilising a range of managed services via the Internet, HSCN or PSN.
Providing connectivity to the health and social care network.
Connect both your IT infrastructure and people securely onto the HSCN network. Drive additional value for your end users and patients with secure remote access, public cloud connectivity and guest wi-fi.
Securely connecting you to the Public Services Network.
Purchase secure network and cloud services with the peace of mind that these meet data protection requirements and operate to the approved government standards.
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RIBA Enterprises runs across three main sites at Newcastle, London and Newark, and has further subsidiary and retail sites across the UK. RIBA Enterprises also employs a large number of home workers. Whether it’s the latest books on architecture or a full specification system using cutting edge technology, RIBA Enterprises offers a range of RIBA and NBS products and services.
Bringing together RIBA Enterprises’ collective operations and business systems into a single entity resulted in an increased level of communication within and between the organisation’s disparate sites.
The existing ICT infrastructure had become unable to cope with the increased demands placed upon it as Mike Ray-Jones, IT director, RIBA Enterprises explained: “We were trying to do things with the previous system that it simply couldn’t cope with. It served our purpose at the time, but as we have grown, we have spent a lot of time dealing with network issues due to the system’s shortcomings.”
The company’s infrastructure had grown according to requirements, and as a result it had separate agreements with different ISPs for each location.
With no guaranteed quality of service between sites, circuit rental costs were high and involved an enormous amount of paperwork and management.
To improve working practices and processes, RIBA Enterprises was also looking for a solution that would enable VoIP and video conferencing, as well as reduced rental costs of telecommunications, improved resilience and a comprehensive reporting tool to enable it to track how well the infrastructure was working.
The existing infrastructure had essentially become disjointed, involving numerous suppliers, and became difficult to manage, as Ray-Jones explained: “We were looking for an integrated data and telephony infrastructure, preferably from a single supplier who could advise us and guide us through the project.”
The new network enables us to integrate all of our sites and home workers. We now have a single telephony network which enables us to work under our ethos of one company.
Redcentric deployed an MPLS based QoS-enabled IP VPN including a call manager solution across seven sites.
The solution also includes voicemail for all users, Call Management System (CMS), Tiger Call Logger, Internet access, a Managed Firewall, VPN access software DSL and ISDN2 circuits.
The solution was also future-proofed with the modern infrastructure guaranteed to meet the organisation’s requirements for the next five years, whilst also allowing for any future potential growth and development.
“The new network enables us to integrate all of our sites and homeworkers. We now have a single telephony network which enables us to work under our ethos of one company,”
“The Redcentric team impressed us with their professionalism from the outset, and what they have delivered now enables us to have a company-wide reception, calls between sites are now free of charge using VoIP, and staff can now dial between sites using four digit extensions.”
The integrated data and telephony infrastructure enables RIBA Enterprises to save costs, communicate more effectively between branches, and it now has one network it uses for all voice and data communications as well as company wide VoIP, video conferencing capabilities and a web-based reporting portal, all of which makes management of the infrastructure a much simpler task.
One of the original aims of the project was to reduce overall costs for the company and as a consequence of the solution implemented by Redcentric,costs have been reduced and call rates have gone up from 8,000 to 12,000 per month.
Following the success of this project, RIBA Enterprises is discussing its future requirements and has subsequently chosen to set up its web-hosting with Redcentric.
This project demonstrates the value of Redcentric’s end-to-end solutions, and further cements Redcentric as a leading managed services company in the UK.
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